Dennis Laureano
Torrance,CA
Summary
Hospice Director with proven to deliver exemplary level of hospice services to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Well versed with current Local, State, and Federal laws and regulations pertaining to hospice care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services
Faith & Hope Hospice And Palliative Care
Pasadena , CA
2009.12 - Current
- Responsible for the overall direction of the hospice clinical services.
- Establishes, implements, and evaluates goals and objectives for hospice services that meet and promote standards of quality care that focus on excellent patient and family care throughout the hospice experience.
- Implement Hospice Regulatory and Compliance standards per federal and state laws and regulations as well as The Joint Commission Standards.
- Perform Quality Assessment and Performance Improvement activities. Analyze data and do a Performance Improvement Project (PIP) to improve processes, procedures, and policies.
- Perform Infection Control and Prevention activities such as monitoring and surveillance. Analyze data and submit it to the QAPI committee and Governing Board.
- Provide Education and Training to all staff such as orientation to hospice policies and procedures, infection control and prevention, emergency management, symptom management, and hospice regulatory compliance.
- Assist the Governing Board in creating policies and procedures based on new laws, regulations, and standards of quality care.
- Create new forms and processes based on new regulations and results of PIP.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions, providing guidance and leadership to 25 employees across all departments.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Organized and facilitated interdisciplinary team meetings every two weeks, discussing every patient status, current census, admissions and discharges.
- Organized and facilitated general staff meetings, discussing current events, new regulations, reinforcing policies and procedure.
- Spearheaded and implemented new projects to expand scope of engagement.
Quality Assurance Manager
Faith & Hope Hospice And Palliative Care
Pasadena , CA
2009.11 - 2009.12
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Assured consistent quality documentation by implementing and enforcing quality standards and best practices.
- Monitored staff organization and suggested improvements to daily functionality.
Nursing Supervisor
Majesty Hospice Care
Los Angeles , CA
2007.07 - 2009.11
- Supervised staff 5 registered nurses, 9 licensed vocational nurses and 5 certified hospice aide.
- Delegated tasks and provided leadership for 3 case managers and 4 support personnel.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Investigated and reported all incidents per hospice policies.
- Confidently directed overall operation of nursing services and patient care.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Coordinated nursing care for patients and participated in patient and family education.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Case Manager
Majesty Hospice Care
Los Angeles , CA
2005.03 - 2007.07
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, spiritual coordinators, nutritionists and field nurses to develop and implement individualized care plans and documented patient interactions and interventions.
- Identified care needs of individual patients and coordinated responses based on physician advice, and the interdisciplinary team.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, spiritual coordinator and patients.
Registered Nurse, Medical-Surgical Unit
City Of Angels Medical Center
Los Angeles , CA
2003.05 - 2007.07
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion and airway management.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Monitored patient reactions to drugs and carefully documented findings.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
Resource Registered Nurse
City Of Angels Medical Center
Los Angeles , CA
2004.07 - 2005.05
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Education
No Degree - Project, Planning And Management
GSPIA, University of Pittsburgh
Pittsburgh, PANo Degree - Certified Hospice And Palliative Nurse (CHPN)
Hospice And Palliative Credentialling Center
Bachelor of Science - Nursing
St. Jude College of Nursing
Manila, Philippines03.1992
Skills
- Hospice Regulatory and Compliance Management (Local, State and Federal)
- QAPI Management
- Infection Control and Prevention Management
- In-Service Programs
- Intervention Strategies
- Policy and Program Development
- Patient Services Management
- Best Practices and Standards
- Quality Control Procedures
- Employee Recruitment and Hiring
- Operating Plans Development
- Interdisciplinary Care
- Team Meeting Management
- Employee Training Program
Affiliations
National Hospice and Palliative Care Organization (NHPCO)
Hospice and Palliative Nurse Association (HPNA)
Certification
Certified Hospice and Palliative Nurse (CHPN), Hospice Credentialing Center (HPCC) December 2018-2022
Certified Hospice and Palliative Nurse (CHPN), Hospice Credentialing Center (HPCC) December 2015-2018
Languages
Tagalog (Pilipino)
Native or Bilingual
Timeline
Director of Patient Care Services
Faith & Hope Hospice And Palliative Care
2009.12 - Current
Quality Assurance Manager
Faith & Hope Hospice And Palliative Care
2009.11 - 2009.12
Nursing Supervisor
Majesty Hospice Care
2007.07 - 2009.11
Case Manager
Majesty Hospice Care
2005.03 - 2007.07
Resource Registered Nurse
City Of Angels Medical Center
2004.07 - 2005.05
Registered Nurse, Medical-Surgical Unit
City Of Angels Medical Center
2003.05 - 2007.07
No Degree - Project, Planning And Management
GSPIA, University of Pittsburgh
No Degree - Certified Hospice And Palliative Nurse (CHPN)
Hospice And Palliative Credentialling Center
Bachelor of Science - Nursing
St. Jude College of Nursing
Certified Hospice and Palliative Nurse (CHPN), Hospice Credentialing Center (HPCC) December 2018-2022
Certified Hospice and Palliative Nurse (CHPN), Hospice Credentialing Center (HPCC) December 2015-2018
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