Dennis Lee
Technical Instructor/Course Developer
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a strong background in aviation maintenance technical development, complemented by valuable experience gained as a military veteran. Proficient in managing technical resources and adept at overseeing projects to successful completion. Seeking to pivot into the IT realm, particularly in cybersecurity or cloud networking, to apply expertise in both technical and managerial capacities. Eager to bring a fresh perspective and make impactful contributions to a team in a fast-paced and challenging environment.
Overview
17
17
years of professional experience
Work History
Technical Instructor Course Developer
Mission First Support Services
02.2019 - Current
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Collaborated with fellow course developers and subject matter experts to create cohesive curriculums and streamline educational materials.
- Analyzed student feedback and course evaluations, implementing changes to improve overall effectiveness.
- Managed multiple course development projects simultaneously while adhering to strict deadlines and quality standards.
- Assisted in development of new courses, researching aviation industry trends and best practices for relevant subject matter.
- Reviewed existing courses regularly for accuracy and relevance, updating content as needed based on current trends or changes within the field.
- Developed comprehensive lesson plans for various subjects, leading to improved student engagement and understanding.
- Successfully transitioned traditional in-person courses to online formats, maintaining high-quality instruction and accessibility for all learners.
- Delivered high-quality training programs using various instructional methods such as lectures, demonstrations, simulations, and case studies to accommodate diverse learner preferences.
- Evaluated student performance regularly using both formative and summative assessments to provide constructive feedback for continuous improvement.
- Enhanced student understanding of technical concepts by incorporating hands-on activities and real-world examples in lessons.
Supervisor
United States Air Force
02.2016 - 01.2019
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored over 100 staff members in their career development, sharing knowledge from years of experience in the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.
- Established culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Negotiated vendor contracts for external training services, maximizing cost-efficiency while maintaining quality standards in program delivery.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Enforced rules and regulations outlined in military to set forth expectations comprehensibly and consistently.
Client Systems Administrator
United States Air Force
04.2007 - 02.2016
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Evaluated software products to determine compatibility with existing systems.
- Developed and documented network policies, procedures and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Served as a primary point of contact for troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Science - Computer And Information Systems
California Institute of Art And Technology
San Diego, CA 05.2001 -
Associate of Science - Computer And Information Systems
Califonia Institute of Art And Technology
San Diego, CA 05.2001 -
Skills
Project management proficiency
undefinedTimeline
Technical Instructor Course Developer
Mission First Support Services
02.2019 - Current
Supervisor
United States Air Force
02.2016 - 01.2019
Client Systems Administrator
United States Air Force
04.2007 - 02.2016
Associate of Science - Computer And Information Systems
California Institute of Art And Technology
05.2001 -
Associate of Science - Computer And Information Systems
Califonia Institute of Art And Technology
05.2001 -
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