Dennis L. Valcourt
Charlestown,USA
Summary
Human services professional with expertise in residential program services for seniors and individuals with intellectual disabilities and mental health conditions. Proven ability in team building, program development, care plan implementation, and ensuring program compliance with DHHS licensing and life safety standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Admissions/Marketing Director
Langdon Place of Keene
Keene, NH
09.2025 - 01.2026
- Lead and manage all admissions processes for a 25-bed short-term skilled nursing and rehabilitation facility.
- Build and maintain strong referral relationships with local hospitals, physicians, discharge planners by ensuring timely, accurate, and compliant intake decisions.
- Serve as primary liaison for hospital case managers, social workers, and care coordinators to ensure smooth transitions of care.
- Respond to patient and family inquiries with empathy, accuracy, and professionalism, guiding them through placement options.
- Oversee census development and bed management by coordinating with nursing, therapy, and administration to maximize occupancy.
- Review clinical referrals to determine appropriateness of placement in collaboration with nursing leadership.
- Manage insurance verification, pre-authorizations, and payer communications for Medicare Advantage, Medicaid, and commercial plans.
- Develop and execute strategic marketing plans to drive short-term rehab and skilled nursing referrals.
Senior Development Manager
ARC of NH, Inc.
Keene, NH
03.2024 - 09.2025
- Program development & implementation of NH’s Administrative Codes (He-M 1001, 507, 1201) within the residential programs.
- Responsible for all program admissions through reviewing, evaluating, and screening new client proposals.
- Liaison to the Bureau of Developmental Services regarding ARC’s newly developed and opened ITS (Intensive Treatment Service) program.
- Liaison to BDS’s Area Agencies for semi-annual He-M 1201 reporting, Quality Assurance program reviews, & Human Rights Committee reviews for support, safety, and behavior plans.
- Advertisements, recruits, interviews, hires, and sets up training for new employees, including contracted nursing professionals.
- Oversees program managers to ensure the implementation of resident’s annual service agreements & any associated care plans.
- Works closely with all resident’s case managers, assigned nurse trainers, families, and guardians to ensure services are of high quality and all benchmarks are being met.
Director of Licensed Residential Facilities
Pathways of the River Valley
Claremont, NH
07.2013 - 12.2023
- Directed a 10-bed community licensed facility for adults with IDD, ABD, and moderate to severe medical/clinical diagnoses.
- Managed a 2.5-million-dollar annual budget and the annual budgets for residents receiving residential services under NH's DD & ABD waivers.
- Implemented NH’s Residential Licensing/Certification Admin Codes (He-M 1001, He-M 1201, & He-P 814 etc.) as it relates to residential certifications & community residence facility licensing.
- Annual reviews/corrective action reports for Life Safety inspections, Residential Certifications, & Community Residence Licensing.
- Supervised two program managers, three RNs, and 20-30 LNAs all responsible for resident clinical care and the implementation of resident’s care plans and annual service agreements.
- Communicate regularly with guardians, families, and case managers of residents answering questions and addressing concerns.
- Conducted both non and certified trainings and facilitated staff meetings to promote diversity, inclusion, and team building amongst company and contracted staff.
Residential Program Coordinator
Orion Group, Inc.
Newport, NH
05.2009 - 07.2013
- Reviewed program admissions and facilitated and coordinated transition plans for new residents.
- Supervised mid-level security 16-bed facility for court ordered teenage males.
- Monitored program performance outcomes for successful delivery of services through the supervision of a team of 20 residential counselors.
- Coordinated services for residents through clinical care plans and data collection.
- Communicated regularly with guardians of residents, answering questions, and addressing any concerns.
- Supervised overnight staffing and facility security.
Education
BS - Human Services
Granite State College
Concord, NHAS - Behavioral Science
Granite State College
Concord, NHSkills
- Care plan execution
- Senior care
- Time management and multitasking
- Servant leadership
- Effective communication
- Critical thinking
- Customer service
- Conflict resolution
- Program development
- Residential licensing and certifications
- Corrective action reporting
- Life safety inspections
- Developmental disabilities services
- Budget implementation strategies
- Residential transitions planning
Certification
- Notary Public, 11/13/29
- Mandt Systems Instructor, 12/31/20
Languages
English
Professional
Timeline
Admissions/Marketing Director
Langdon Place of Keene
09.2025 - 01.2026
Senior Development Manager
ARC of NH, Inc.
03.2024 - 09.2025
Director of Licensed Residential Facilities
Pathways of the River Valley
07.2013 - 12.2023
Residential Program Coordinator
Orion Group, Inc.
05.2009 - 07.2013
BS - Human Services
Granite State College
AS - Behavioral Science
Granite State College