Dennis Nguyen
Customer Success Specialist
San Diego,California
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Team Manager
San Francisco State University
09.2021 - 05.2024
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Optimized resource allocation to maximize team output while minimizing costs for the organization.
- Defined clear targets and objectives and communicated to other team members.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Sales Coordinator
Fluid Film
South San Francisco, Califorrnia
6 2023 - 9 2023
- Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
- Evaluated industry trends and competitor strategies to identify new opportunities for growth and expansion within the market.Submitted orders by referring to price lists and product literature
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Sales Manager
Saga Musical Instruments
South San Francisco, California
02.2023 - 06.2023
- Collaborated with cross-functional teams to align sales strategies with marketing initiatives, resulting in a 23% increase in prospective customer generation
- Led and rebuilt CRM optimization initiatives (ie; voIP software, email security), enhancing data integrity and enabling sales teams to make informed decisions
- Created a training program to onboard new employees to internal sales tooling; successfully onboarded employees.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Client Trainer
Microsoft
Mountain View, California
02.2022 - 02.2023
- Onboarded new corporate clients, provided product training, best practice guidelines, and customized solutions to meet their specific needs
- Facilitated back-end training programs for 1000+ clients
- Initiated team workshops around critical initiatives to increase team cohesion and strength
- Coordinated and oversaw cross-team collaboration (ie; AEs, CSMs, BDRs) to ensure smooth transition
- Increased and maintained sales pipeline to meet KPIs.
- Assessed client needs through pre-training consultations, enabling focused instruction on relevant topics within their industry or organization.
- Conducted thorough post-training evaluations, identifying areas for improvement and implementing changes to ensure continuous enhancement of training offerings.
Shop Manager
Dragon Automotive
Milpitas, California
07.2020 - 02.2022
- Designed and implemented SOPs to educate staff on best practices, leading to 75% improvement in service consistency and employee performance
- Developed tailored training programs and conducted hands-on coaching sessions to instill company values, policies, and operational procedures, resulting in rapid assimilation and high-performance contributions from new hires
- Managed day-to-day operations, including but not limited to; managing and controlling costs, identifying and pursuing new business opportunities, and identifying and managing risks
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Education
Bachelor of Science in Business Management -
San Francisco State University
Skills
Sales strategy development