Summary
Overview
Work History
Skills
Timeline
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Dennis Mackey

Henderson

Summary

Proven Forklift Operator and Customer Service Specialist, recognized for enhancing customer satisfaction and streamlining warehouse operations at Boxzooka. Skilled in forklift operation and demonstrating exceptional team collaboration. Achieved top performance metrics by prioritizing efficiency and safety, showcasing reliability and strong organizational skills.

Overview

5
5
years of professional experience

Work History

Forklift Operator

Boxzooka
07.2024 - Current
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Customer Service Representative

Telus International
07.2022 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Precision Opinion
08.2019 - 08.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Skills

  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Warehouse operations
  • Team player
  • Punctual and reliable
  • Storage and organization

Timeline

Forklift Operator

Boxzooka
07.2024 - Current

Customer Service Representative

Telus International
07.2022 - 07.2024

Call Center Representative

Precision Opinion
08.2019 - 08.2021

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Dennis Mackey