Dennis Maes
Clovis
Summary
Accomplished Manager with a proven track record at BIG R, enhancing team performance and customer satisfaction through effective leadership and operations management. Skilled in multitasking and decision-making, successfully increased client retention and optimized store efficiency. Demonstrates expertise in workforce management and computer skills, driving significant improvements in productivity and service quality.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Knowledgeable account manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
10
10
years of professional experience
Work History
Manager
BIG R
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Store Manager
GNC
07.2019 - 01.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
Account Manager
Exprerss Capital Funding
08.2019 - 05.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Store Manager
GNC
03.2016 - 07.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Cavalry Scout (19D)
United States Army
05.2015 - 10.2015
- Maintained high levels of physical fitness to meet the demands of extended field operations.
- Contributed to successful missions by utilizing advanced technologies for surveillance and target acquisition.
- Ensured the safety of personnel by adhering to proper safety protocols during both training exercises and operational activities.
- Maximized resource utilization by effectively managing equipment inventory and maintenance schedules within the unit.
- Cultivated teamwork within the platoon through shared responsibilities and mutual support during challenging training events.
- Trained junior soldiers in combat tactics, weapons systems, and survival techniques, fostering a cohesive team environment.
- Served as subject matter expert in mounted and dismounted reconnaissance operations for platoon leadership development.
- Coordinated large-scale events such as training exercises or deployments, managing resources effectively to achieve desired outcomes.
- Delivered detailed briefings to senior leaders on mission objectives, status updates, and critical issues requiring attention.
Education
Associate of Arts - Crimnal Justice
CCC
Clovis, NM05-2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Staff development
- Sales techniques
- Schedule preparation
- Sales management
- Workforce management
- Budget control
- Computer skills
- Multitasking
Timeline
Manager
BIG R
09.2023 - Current
Account Manager
Exprerss Capital Funding
08.2019 - 05.2021
Store Manager
GNC
07.2019 - 01.2024
Store Manager
GNC
03.2016 - 07.2019
Cavalry Scout (19D)
United States Army
05.2015 - 10.2015
Associate of Arts - Crimnal Justice
CCC
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