Dennis Martell

Experienced and goal-driven account executive committed to providing exceptional customer service and guidance to clients and diverse stakeholders. Demonstrated ability to build strong relationships and effectively communicate and present information. Skilled in fostering stakeholder connections and achieving strategic account objectives to meet sales volume demands. Proficient in establishing productive professional connections with decision-makers for major accounts and thoroughly understanding customer businesses. Proactive in assessing, clarifying, and validating customer needs through ongoing networking and personalized attention.

• Managed the integration and responsibility of both Altus & Delta Dental Professional Relations and network development departments.
• Directed a recruitment team that added 150 dentists within a three month timeframe for the Rite Smiles network.
• Contracted with 10 out of the top 10, 17 out of the top 20, and 26 out of the top 30 Rite Smile dentists according to data received from the state by the # of unique patients.
• Managed a recruitment team that has a three year average of adding 300 gross dentists.
• Utilization and network access contributed to the improvement of the average formula rate decrease for municipal renewals from 2011 9.95% to 2015 to 4.48%.
• Prepared and presented training on oral health measures and provider bonus program to program integrity, customer service, sales and professional relations staff.
• Met with 30 outlier dentists to educate and solicit feedback on Oral Health Measures.
• Researched, developed and negotiated provider reimbursements for the orthodontic community to their satisfaction with no additional costs incurred to DDRI.
• Selected as integral member of the Customer Focus Committee. Evaluated policies and procedures and facilitated the development and implementation of new efficiencies based on assessments to improve the customer experience for brokers, clients, members and dentists.
• Researched, coordinated and lead a team of Directors and Vice Presidents to develop dentist profiles for future Corporate Board Committee member dentists.
• Reduced claim issues 75% by improving communications between providers, professional relations, operations department and external vendors.
• Chaired the Fee Renegotiation Committee and achieved superlative results each year. 2015: 12 practices, 2014: 7 practices, 2013: 0 practices terminated their participation status with Altus dental due to low fee reimbursement. Our three year average increase in renegotiated fee schedule costs to providers is less than $75,000 per year.
• Coordinated the Pay for Performance bonus program mailing by organizing distribution list, developing multiple letters, implementing quality control measures, delivering and providing professional relations visits.