Dennis McGraw
Huntsville,TX
Summary
Dynamic operations manager with a proven track record at McGraw’s, enhancing customer satisfaction and profitability through effective financial management and exceptional service. Skilled in staff training and development, I streamlined processes and improved efficiency, fostering a culture of teamwork while ensuring compliance with safety standards.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
16
16
years of professional experience
Work History
Owner/Operator
McGraw’s
06.2021 - 02.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Maintenance Supervisor
Texas Department Of Criminal Justice
09.2008 - 06.2021
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 10 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Mentored prisoners through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Coordinated scheduled shutdowns for major equipment overhauls, minimizing disruption to production schedules while maximizing asset longevity.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Monitored prisoners work tasks while installing, aligning, and balancing new equipment for projects.
- Tracked and managed department costs for good budget adherence.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
GED -
San Jacinto College
Pasadena, TXSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Operations oversight
- Budget development
- Mechanical recoveries
Timeline
Owner/Operator
McGraw’s
06.2021 - 02.2025
Maintenance Supervisor
Texas Department Of Criminal Justice
09.2008 - 06.2021
GED -
San Jacinto College
Similar Profiles
Ivan MejiaIvan Mejia
Tree Worker at Mejia Tree ServiceTree Worker at Mejia Tree Service
Amanda FrerichsAmanda Frerichs
Barber at Fairway Barber ShopBarber at Fairway Barber Shop
Natalie ThieleNatalie Thiele
Licensed Esthetician at Polished Salon And SpaLicensed Esthetician at Polished Salon And Spa
Ashleigh GoldgarAshleigh Goldgar
CLASSROOM TEACHER at Corsicana ISDCLASSROOM TEACHER at Corsicana ISD
Jason NielsonJason Nielson
Owner/Operator at Shades And More!Owner/Operator at Shades And More!