Dennis McMahan
Glen St Mary,FL
Summary
At Dollar General, I spearheaded store operations. I have a proven track record of increasing sales quarter over quarter and year over year. Skilled in both employee relations, training, and scheduling. I consistently deliver results by prioritizing efficiency, cost savings, and building positive customer relationships. Expertise with third party vendor processing and electronic devices. I excell with inventory management including planograms, displays, and product rotation.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar General
04.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Highscool -
Baker County Senior High School
Glen Saint Mary, FLSkills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store Opening and Closing
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Employee Scheduling
- Employee Training
- Recruiting and Hiring
- Supply Ordering
- Store displays
- Policies and Procedures
- Staff Supervision
- Bank deposit procedures
- Performance Reviews
- Vendor Management
- Employee Terminations
- Store operations
Timeline
Store Manager
Dollar General
04.2018 - Current
Highscool -
Baker County Senior High School