Dennis Menendez (R) (MR)

- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Prepared and administered contrast materials, drugs for imaging procedures.
- Administered IV drugs to patients to create contrasts on scanned images.
- Operated MRI equipment, set imaging factors, and manipulated software to generate quality and accurate images.
- Positioned patients to obtain quality MRI images.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and in a collaborative team environment.

• Handled private and confidential information in compliance with hospital policies and procedures.

• Diverse and extensive experience from pediatric, neonatal, outpatient, inpatient, orthopedic to level 1 trauma hospitals while complying with service level and operational effectiveness standards.
• Radiographic exams range but not limited to portable, surgical and fluoroscopy.
• Hospitals assignments, UC San Diego, UC San Francisco, Oakland Children's Hospital, San Joaquin General and UC Davis- Sacramento and Marin General.

• Perform MRI imaging of Adult patients.
• Proficient in both hospital inpatient and outpatient clinical settings.
• Diligently complete MRI safety screening on patients and visitors.
• Review patient charts for contraindication for MRI exams.
• Practice ethical patient care to all patients especially those who are claustrophobic.
• Collaborate with Radiologists regarding proper protocols to achieve optimal imaging, Select proper coils, and techniques to produce quality diagnostic images.
• Start and administer IV contrast when indicated.
• Scan, assist and aid in MRI cases ranging from but not limited to Neuro, MSK, Body, Breast, along with reformatting, and mipping, while achieving comfort and optimal imaging of the patient.

• Supported Customers on a national level, troubleshooting complex technical issues, as a single point of contact for all clinical support requirements as they pertain to the PST, AKST and HST customers.
• Provided effective customer support by demonstrating ownership, communication, coordination, and facilitation of support service activities between the customer and support teams, account teams, field service personnel, and OEM.
• Maximized value to the customer's investment in Philips Support throughout end to end customer lifecycle by implementing customer proactive follow up customer calls and site visits.
• Expertly Managed Phone Inquiries: Proficiently handled incoming phone calls, ensuring prompt and accurate routing to appropriate departments, enhancing customer service efficiency.
  
• Comprehensive Application Support: Provided comprehensive application support, serving as a valuable resource for customers and engineers seeking assistance with a diverse range of x-ray products.
  
• Troubleshooting Expertise: Demonstrated technical prowess in troubleshooting issues on x-ray products, effectively diagnosing problems and offering prompt resolutions to customers and engineers.
  
• Database Programming Proficiency: Assisted customers and engineers in database programming for URF and RAD products, contributing to the optimization of product functionality.
  
• Complex Issue Resolution: Successfully resolved complex clinical application issues, addressing customer satisfaction concerns by delivering innovative and effective solutions.
  
• Escalation Handling: Assumed responsibility for handling application-related escalations, demonstrating exceptional problem-solving abilities and ensuring swift resolution.
  
• Image Quality Evaluation: Conducted thorough image quality evaluations, contributing to product enhancement efforts and ensuring optimal performance.
  
  

• Diversified patient care skills caring for all patient age groups.
• Proficient in complex modality skills including CT, and pain management surgery systems.
• Proven competency and effectively interact and communicate in outpatient clinics to level-one trauma environments.
• Radiographic exams range but not limited to portable, CT, surgical and fluoroscopy.
• Hospitals assignments, St Mary's - San Francisco, Chinese Hospital - San Francisco, Kaiser - San Francisco, Sutter - Sacramento.
• Handled private and confidential information in compliance with hospital policies and procedures.
• Supported radiologists with performing high-quality interventional procedures.
• Met established protocols for safe X-ray equipment, computed tomography (CT), and ultrasound scanner operation.
• Applied contrast media and monitored patient reactions to contrast agents.
• Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
• Instructed patients on proper positioning for imaging.
• Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
• Evaluated images for technical quality and accuracy.
• Trained and supervised new radiologic technologists and technicians.

• Diversified patient care skills caring for all patient age groups Proven competency and effectively interact and communicate in outpatient clinics to inpatients.
• Radiographic exams range but not limited to portable, CT, surgical and fluoroscopy.
• Cross-trained in CT.
• Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
• Applied and positioned equipment to take images following set parameters.
• Handled private and confidential information in compliance with hospital policies and procedures.
• Educated patients on exam and provided complete medical record to Radiologist.
• Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.