Dennis Mikawa
West Haven,CT
Summary
Motivated Assistant Operations Manager with a proven track record in developing and implementing operational plans and schedules. Possesses a comprehensive understanding of desirable fiscal management and strategic guidance practices. A mindful prioritizer, adept at addressing organizational objectives by creating thorough task-completion roadmaps.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Allied Universal Security
11.2019 - Current
- Provide top quality customer service and security to clients in the Denver Metro area.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Elevated customer experience, integrating feedback into operational improvements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Field Operations/Patrol Division Manager
Advanced Professional Security
04.2018 - 11.2019
- Ensuring Client satisfaction by exceeding expectations on all inspection types; and ensuring that all staff are upholding the same standard.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Boosted customer satisfaction rates by addressing concerns promptly and effectively resolving issues.
- Managed accounts to retain existing relationships and grow share of business.
- Using scheduling software, ensured that all contract accounts accounts had the staff necessary to fulfill company responsibilities.
Sales Technician Manager
Zerorez of Denver
10.2014 - 04.2018
- Become the household name in the Denver area for cleaning needs.
- Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
- Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
- Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
- Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
- Provided regular feedback and guidance to enhance sales staff productivity.
Education
Education
Metropolitan State University of Denver
Denver, COSkills
- Process Improvement
- Operational Efficiency
- Policy Enforcement
- Business Development
- Performance Tracking
- Customer Engagement
- Decision-Making
- Budget Control
- Client Account Management
- Operations Oversight
- Coaching & Mentoring
Certification
- Certified Home Inspector, Self-employed - 2015 to present.
- Independent Bushiness Owner License - 2022 - Present
Timeline
Assistant Operations Manager
Allied Universal Security
11.2019 - Current
Field Operations/Patrol Division Manager
Advanced Professional Security
04.2018 - 11.2019
Sales Technician Manager
Zerorez of Denver
10.2014 - 04.2018
Education
Metropolitan State University of Denver
- Certified Home Inspector, Self-employed - 2015 to present.
- Independent Bushiness Owner License - 2022 - Present
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