Dennis Mincin

Internal Audits: Conducted branch office claim file audits of national account customers to substantiate or refute service issues. Evaluated internal branch office files for adherence to company Best Practice criteria

External Audits: Reviewed self-administered claims files managed by corporate Risk Management Departments or those conducted by Third Party Administrators to assess efficiencies, litigation effectiveness and loss reserve adequacy.

• Led successful negotiations with external parties involved in disputes or settlements related to insurance claims.
• Streamlined communication channels between adjusters, clients, and internal stakeholders for smoother claims processing.
• Improved claims processing efficiency by implementing streamlined procedures and training team members on best practices.

• Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
• Evaluated team member performance regularly, providing guidance for professional growth and development.
• Referred litigated cases to defense counsel and attended hearings to provide testimony and/or monitor to apprise internal & external stakeholders.

• Conducted field investigations consisting of in-person interviews, locus photos and accident reconstruction.
• Priced claims and negotiated settlements directly with claimants or their representatives.