Dennis Miranda
Experience Customer Service Representative
Sugar Land,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Commercial Driver / CSR
AutoZone
Houston, Texas
08.2024 - Current
- Delivered goods to customers in a timely fashion while adhering to all traffic laws and regulations
- Collaborated with dispatchers to plan routes that optimized efficiency and minimized travel time
- Provided exceptional customer service by promptly responding to inquiries and resolving issues
- Identified opportunities for upselling and cross-selling products based on customer needs and preferences
- Managed and maintained accurate inventory records for multiple warehouses, ensuring proper tracking of stock levels and minimizing discrepancies
- Implemented barcode scanning system to streamline the receiving, picking, packing, and shipping processes
IT Field Technician
Memorial Hermann
Houston, Texas
02.2024 - 06.2024
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Supported successful project completion by assisting in the setup, configuration, testing, deployment, and decommissioning of hardware systems as needed.
- Contract
Computer Account Manager
Reliable 4U
Katy, Texas
08.2023 - 02.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
Computer Repair Technician
Prime Systems
Houston, Texas
08.2022 - 08.2023
- Disassembled computers to perform diagnostics and check for repair needs.
- Managed inventory of spare parts and tools, ensuring all necessary equipment was always readily available for technicians to perform their duties.
- Assisted in training new technicians, sharing knowledge of best practices and troubleshooting techniques for improved team performance.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
Tier 1 Technical Support Agent
Suther Land
Houston, Texas
11.2019 - 03.2022
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes while maintaining accuracy standards.
- Exceeded performance metrics consistently, showcasing dedication to quality service provision.
- Conducted remote troubleshooting sessions using screen-sharing tools, effectively resolving issues without requiring onsite visits or additional resources.
- Stayed current on industry trends and technologies, enabling accurate and up-to-date assistance for customers.
- Delivered exceptional customer service while maintaining a professional demeanor during challenging situations.
Auto Technician
AutoTrendz
Stafford, Texas
03.2018 - 11.2019
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
Education
Associate of Science - Kinesiology
College Of Health Care Professions
Houston, TexasAssociate of Applied Science - Computer Science
Houston Community College
Stafford, TexasSkills
- Network Troubleshooting
- IT Asset Management
- Accurate record keeping
- IT Documentation
- Account Management
- Teamwork and Collaboration
- Attention to Detail
- Self-Motivated and Independent
- Professional Communication
- Strong work ethic
Timeline
Commercial Driver / CSR
AutoZone
08.2024 - Current
IT Field Technician
Memorial Hermann
02.2024 - 06.2024
Computer Account Manager
Reliable 4U
08.2023 - 02.2024
Computer Repair Technician
Prime Systems
08.2022 - 08.2023
Tier 1 Technical Support Agent
Suther Land
11.2019 - 03.2022
Auto Technician
AutoTrendz
03.2018 - 11.2019
Associate of Science - Kinesiology
College Of Health Care Professions
Associate of Applied Science - Computer Science
Houston Community College