Dennis Mocarski
East Stroudsburg,PA
Summary
Highly-skilled Audio Video Technician with 10 years of expertise installing, operating, testing and troubleshooting audio and video equipment. Solid experience with multi-room systems and setup and advanced understanding of security system programming and design. Specializes in high-end electronic integration in residential and commercial settings and well organized and adept at balancing range of tasks.
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Audio Video Installer
Geek Squad - Best Buy
04.2014 - 04.2024
- Implemented custom automation control systems for enhanced user experience across multiple devices within connected homes or businesses.
- Regularly participated in training sessions to stay current on product knowledge and best practices in audio-video installations.
- Assisted sales team in creating accurate proposals by providing technical expertise on available products/services within budget constraints of potential customers.
- Provided excellent customer service through timely project completion and effective communication during the installation process.
- Managed inventory effectively by accurately tracking tools, equipment, materials used during each project assignment.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Pulled and terminated variety of cables.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Ensured seamless integration of audio-video components into existing home theater setups.
- Maintained a clean and organized worksite throughout the installation process, ensuring client satisfaction and safety.
- Adhered strictly to all safety regulations while performing installations at heights or confined spaces such as crawl areas or attics.
- Delivered comprehensive post-installation support, including system training to clients, troubleshooting issues and addressing client concerns promptly.
Store Manager
GameStop
09.2009 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
No Degree - Business Management
Bergen Community College
Paramus, NJHigh School Diploma -
West Essex High School
North Caldwell, NJ06.2005
Skills
- Network integration
- System Troubleshooting
- Hardware Installation
- Customer Service
Timeline
Audio Video Installer
Geek Squad - Best Buy
04.2014 - 04.2024
Store Manager
GameStop
09.2009 - 01.2014
No Degree - Business Management
Bergen Community College
High School Diploma -
West Essex High School