Summary
Overview
Work History
Education
Skills
Websites
References
Accomplishments
Certification
Languages
Timeline
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Dennis Montejo Ricardo

Dennis Montejo Ricardo

Jacksonville,FL

Summary

As the CEO of We Travel Cuba, I played a key role in overseeing general operations, managing online reservations, coordinating multilingual tour guides, and strategically selecting a fleet of classic cars. My comprehensive approach included optimizing the online reservation system, ensuring a seamless customer experience. Under my strategic leadership, the company earned a reputation for delivering exceptional travel experiences, solidifying its market position and contributing to ongoing success and growth. As a seasoned leader, I have held the role of CEO for a successful website dedicated to tourist visits to Cuba. I am renowned for my expertise in personal relationships, excellent communication skills, and a comprehensive general knowledge. My ability to swiftly and efficiently resolve situations has been instrumental in crafting and managing unique experiences for travelers. Moreover, my proficiency in technology and seamless adaptability to any environment have empowered me to lead effectively in a dynamic and ever-changing landscape.

Dynamic leader with a proven track record at We Travel Cuba, enhancing service delivery and spearheading digital transformation. Expert in crisis management and negotiation, I've significantly contributed to organizational growth. Renowned for inspirational leadership and a global perspective, I excel in creating unparalleled customer experiences and driving innovation.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

CEO

We Travel Cuba
  • I played a key role in overseeing general operations, managing online reservations, coordinating multilingual tour guides, and strategically selecting a fleet of classic cars
  • My comprehensive approach included optimizing the online reservation system, ensuring a seamless customer experience
  • Under my strategic leadership, the company earned a reputation for delivering exceptional travel experiences, solidifying its market position and contributing to ongoing success and growth
  • As a seasoned leader, I have held the role of CEO for a successful website dedicated to tourist visits to Cuba
  • I am renowned for my expertise in personal relationships, excellent communication skills, and a comprehensive general knowledge
  • My ability to swiftly and efficiently resolve situations has been instrumental in crafting and managing unique experiences for travelers
  • Moreover, my proficiency in technology and seamless adaptability to any environment have empowered me to lead effectively in a dynamic and ever-changing landscape

Case Manager Specialist

Catholic Charities
07.2024 - Current
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
  • Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
  • Managed high caseloads efficiently, prioritizing cases based on urgency and need.
  • Enhanced communication between clients and service providers, resulting in better coordination of care.
  • Facilitated successful client transitions from institutional settings to community-based living environments.
  • Provided crisis intervention and support during critical incidents involving clients or their families.
  • Utilized motivational interviewing techniques to build rapport with clients and foster a supportive, non-judgmental environment for open communication.

Teacher

Progress English Academy
01.2024 - Current
  • To teach English to a diverse variety of students, ranging in age from 18 to 60 years old, coming from various countries in South America, helping them to fit and grow in the USA
  • Contact: 904 755 9377

Tour Guide and Online Reservations Manager

Varadero Tour
01.2016 - 01.2018
  • Led tourists through diverse historical and recreational sites, offering an immersive experience in the rich culture and heritage of western Cuba
  • Provided detailed and contextual information about destinations, ensuring an enriching experience for visitors
  • Efficiently handled reservations through the agency's website, ensuring a smooth process and positive experience for clients
  • Implemented improvements in the online reservation system to optimize efficiency and customer satisfaction

Education

Teacher - English

UHO
Holguin, Cuba
09.2009

Skills

  • Global perspective
  • Digital transformation
  • Innovation management
  • Organizational agility
  • Inspirational leadership
  • Negotiation
  • Planning and coordination
  • Project Management
  • Consulting
  • Approachable leader
  • Crisis Management
  • Risk Management
  • Employee coaching
  • Service delivery oversight
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Conflict Resolution
  • Professionalism
  • Public Speaking
  • Adaptability
  • Cultural Awareness
  • Talent Acquisition
  • Problem-solving aptitude
  • Negotiation Tactics
  • Crisis communication

References

Progress English Academy, 904-755-9377

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.

Certification

  • Teaching English as a Foreign Language (TEFL) Certification
  • Microsoft Office Specialist (MOS) Certification
  • State Driver's License

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Portuguese
Elementary

Timeline

Case Manager Specialist

Catholic Charities
07.2024 - Current

Teacher

Progress English Academy
01.2024 - Current

Tour Guide and Online Reservations Manager

Varadero Tour
01.2016 - 01.2018

CEO

We Travel Cuba

Teacher - English

UHO
Dennis Montejo Ricardo