Owner/Operator
Concrete Services and Excavation
2003 - 2025
- Guided team to boost productivity and skill development.
- Implemented safety protocols, reducing workplace incidents through effective training sessions.
- Coordinated logistics for excavation projects, optimizing equipment usage and resource allocation.
- Managed daily operations, ensuring project timelines and budgets were strictly adhered to.
- Developed client relationships, ensuring satisfaction through timely communication and service delivery.
- Analyzed project workflows, identifying areas for process improvements to increase efficiency.
- Supervised subcontractors and vendors, maintaining quality control throughout project lifecycle.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed routine maintenance on truck to keep in working order.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Conducted site assessments, preparing detailed reports to facilitate informed decision-making for clients.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.