Dennis Navarrete
San Salvador,PA
Summary
Dynamic professional with a proven track record in enhancing workplace safety and customer satisfaction at Telus International. Skilled in slip, trip, and fall prevention, incident reporting, and delivering exceptional technical support. Excelled in resolving customer complaints, boosting loyalty by 30%. Adept at safety training and managing critical support situations with diplomacy and expertise.
Safety professional with comprehensive background in occupational health and safety standards. Skilled in risk assessment, incident investigation, and safety training for teams. Known for fostering collaboration and adaptability while maintaining strong focus on achieving safety goals.
Overview
3
3
years of professional experience
Work History
Safety Technician
Telus International
03.2023 - 05.2024
- Identified workforce safety violations and issued violations to maintain integrity of safety program.
- Assisted in accident investigations to determine root causes, prevent future occurrences, and maintain a safe work environment.
Technical Support Representative
Teleperformance
02.2023 - 02.2024
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
The Office Gurus
01.2021 - 01.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
La Aventura
Antigo, WI12-2013
Skills
- Safety Documentation
- Slip, Trip, and Fall Prevention
- Lockout and tagout procedures
- Safety Training Delivery
- Incident Reporting
- Confined Space Entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Safety Technician
Telus International
03.2023 - 05.2024
Technical Support Representative
Teleperformance
02.2023 - 02.2024
Customer Service Representative
The Office Gurus
01.2021 - 01.2024
High School Diploma -
La Aventura
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