Dennis Nguyen
Vancouver,WA
Summary
Proven leader with extensive experience in customer service and team development, notably at New Seasons Market. Excelled in training and mentoring, enhancing team performance and customer satisfaction. Skilled in POS operations and adept at boosting productivity and efficiency. Achieved significant improvements in service quality and operational workflow.
Overview
12
12
years of professional experience
Work History
Lead Cashier
New Seasons Market
2020.10 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Responsible for doing daily deposit
Server/Bartender Supervisor
Big Al's
2017.10 - 2020.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Floor Manager
Cinetopia Theaters
2012.05 - 2017.10
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 150 employees to maintain smooth-running operations of shop floor.
- Oversaw supply restocking, area cleaning, and product organization.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
High School Diploma -
Fort Vancouver High School
Vancouver, WA06.2009
Skills
- Training and coaching
- Training and mentoring
- Customer Assistance
- Point of sale operation
Languages
Vietnamese
Native or Bilingual
Timeline
Lead Cashier
New Seasons Market
2020.10 - Current
Server/Bartender Supervisor
Big Al's
2017.10 - 2020.03
Floor Manager
Cinetopia Theaters
2012.05 - 2017.10
High School Diploma -
Fort Vancouver High School
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