Dennis Nyagah

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• Perform tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Mount and balance tires to promote even wear and decrease on-the-road safety hazards.
• Maintain garage and shop areas neat, clean, and free of safety hazards.
• Assist other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
• Recommend automotive services and repairs to promote good vehicle operation and enhance road safety.
• Change oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
• Install wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
• Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.

• Deliver RME, case carts to the clinics 'clean' storage and OR
• Deliver biohazard red/tan bins and appropriate colored tags to the clinics
• Pick up soiled RME and case carts from clinics and OR per schedule and transport to SPS Decontamination
• Assist technicians in sterilization and prep and pack areas as requested
• Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
• Followed appropriate disinfecting procedures to sterilize medical equipment.
• Maintained patient confidence and protected hospital by keeping information confidential.

• Provide exceptional Customer service and Helpdesk support via phone, email and in person for end users, including support of various in-house and commercial off-the shelf software applications
• Provide laptop, desktop and peripherals support for on and off site clients
• Supporting account recoveries, lockouts and password resets for users
• Efficiently resolve user service requests promptly, ensuring satisfaction through follow-ups
• Support VMware and Windows Server on client site and remotely in a team environment
• Troubleshooting and maintaining Active Directory and Group Policy updates and implementing solutions
• Recommending, testing, set-up, deployment, and maintenance of hardware and software for clients
• Identify and escalate more complex problem reports or service requests to next tier of support as appropriate
• Complete work order tickets, including ticket creation at the time of initial problem report/service request
• Provide assistance with the relocation and implementation of user IT equipment and workstation setup
• Provide mobile device support for Android and Mac Enterprise devices
• Complying with established SOP’s to meet client service request SLA’s and project timelines.
• Investigated hardware product issues involving materials and software and devised solutions.
• Drove implementation of quality requirements for new product designs and adherence to customer specifications and production requirements.
• Translated broad spectrum project requirements to detailed hardware architecture design concepts.

• Responsible for Windows 10 Operating System deployments and PC peripherals replacement
• Provided roaming support and regular IT services to clients as needed
• Provided support on known problems plaguing new software and hardware and gathering staff feedback
• Debriefed the Client Services Roaming Support Coordinator and the local IT team daily
• Responsible for client software migration and updates on new workstations
• Ensured that information and systems were secure and protected in accordance with set information security policies, procedures and standards.
• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
• Managed backup and recovery of data assets to safeguard system availability.

• Responded to client incident/problem tickets in Remedy ticket tracking system and document updates in the work log regarding the status and resolution of ticket incident
• Instituting protocols for the use of IT across departments and projects
• Providing clients with computer and network support in response to specific requests related to client standard software applications, network connection and usage
• Assist with the management and maintenance of hardware and software inventoried
• Troubleshot and resolved issues with WAN, VLAN, firewall, VPN systems
• Created and managed Network accounts to include granting access to secured file shares
• Provided configuration and SharePoint administration support
• Coordinate and support VTC/Audio conferences.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.
• Tracked records, filed documents and maintained communication between clients to manage office activities.
• Participated in workshops and in-service meetings to enhance personal growth and professional development.

• Maintained, repaired, and installed personal PC and network hardware and software
• PC refresh and migration Windows XP to Windows 7/8/10
• Responded to user requests for service, troubleshot problems and helped develop solutions
• Supported PC hardware components, desktop operating system software and application software
• Performed minor repairs to equipment and arranged for other servicing needs.

• Support
• Installed software, modified and repaired hardware and resolved technical issues
• Provided base level IT support to 200 non-technical personnel
• Developed quick reference guides to assist end-users with challenging software application features
• Ensured that Remedy/Spiceworks tickets were resolved and completed to the client’s satisfaction
• Provided level 2 end-user technical support for Windows 7, Microsoft Office and Network connectivity.

• Worked on starting systems and electrical systems such as wiring harnesses, lights, batteries and communication systems.
• Diagnosed engine, suspension, brake, transmission and other vehicle issues using extensive training and diagnostic equipment.
• Ordered parts and supplies from suppliers when bench stock levels dropped below threshold or when broken parts required replacement.
• Repaired broken or damaged wheels, brakes, suspension and other undercarriage issues in high-stress environments and with minimal tools.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.