Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Software
Interests
Timeline
Generic

Dennis Oszuscik

Sr. Technical Support Manager
Marengo,IL.

Summary

Seek a Remote Internet Technology position utilizing the following background Successful Company Owner with 5 years in IT industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

Owner of Company

Elgin Network
Elgin, IL
10.2016 - 01.2020
  • Worked on getting customers, help staff with day to day Operations, communicated with 2 offices of 35+ employees in Philippines and India.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Aligned branding initiatives and sales strategies with client goals.
  • Managed 37 employees by supervising daily tasks.
  • Supported company goals through careful reinvestment of profits.
  • Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Resolved customer service issues with timely and professional resolutions.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

System Admin, Network Admin and Consultant

Proactive Consulting Inc
04.2001 - 06.2016
  • Administer internal servers
  • Network integration
  • Install new or upgrade systems with windows 8.1 and windows 2008 servers
  • Phone Support and ongoing service to Customers
  • Install windows 2003 exchange servers
  • Administrate Linux servers and Linux nas servers.

Regional Application Sales Engineer

Winstar Telecommunications
04.2000 - 04.2001
  • Traveled to the 13 Offices in the region to help with sales and install problems
  • Managed Tracking of Sales and Installs of Data lines For the Region
  • Trained staff in all areas of customer service and Networking in the region
  • Completed departmental reports
  • Went on sales calls with account reps
  • To help them with data sales
  • Helped sell data and network upgrades to existing customers.

Education

General Diploma - General Studies

Streamwood High School
Streamwood, IL
06.1979 - 06.1982

Master of Science - Automotive Technology

Universal Technical Institute
Glen Ellyn, IL
06.1989 - 07.1992

Skills

Networking / Systems Administratorundefined

Accomplishments

  • Trained call center staff on how to troubleshoot DNS, mail and networking
  • Network and System Admin
  • Managed a network of 16 workstations and 72 servers
  • Setup Mail, DNS, Web sites and Dial-up Access
  • Provision T1, ISDN and DSL line for Clients
  • Install and administer Cisco PIC’s firewall
  • Managed the setup and install for Clients routers
  • Manage and monitor core Cisco router connected to the backbones
  • Setup and Administrate Linux servers
  • Perform daily backups
  • Sell Networking and Server collocation to new clients
  • Training
  • Helped clients setting up TCP/IP, email, DNS and Dialup
  • Troubleshoot client software, mail, dialup and DNS problems.

Additional Information

  • Maintaining Windows 2019 and Linux for systems in an enterprise network. Serving as Team Leader, training users and creating Network Diagrams. Managing the installation of 150 wide area networks with sales of $1.2 million. Managing and Maintaining 15 access servers, 100 web Servers, 5 mail servers and 4 DNS Servers. Helping sales staff close deals by going in and showing customers how to integrate systems.

Affiliations

Knights of Columbus

Amateur Radio Emergency Service (ARES)


Software

C

C

JS

Python

Basic

HTML

PHP

SQL

CSS

Perl

Pascal

COBOL

Fortran

Interests

Working with microcontrollers

Timeline

Owner of Company

Elgin Network
10.2016 - 01.2020

System Admin, Network Admin and Consultant

Proactive Consulting Inc
04.2001 - 06.2016

Regional Application Sales Engineer

Winstar Telecommunications
04.2000 - 04.2001

Master of Science - Automotive Technology

Universal Technical Institute
06.1989 - 07.1992

General Diploma - General Studies

Streamwood High School
06.1979 - 06.1982
Dennis OszuscikSr. Technical Support Manager