Dennis Palmer
Haltom City,TX
Summary
Adept at project management and customer interaction, I leveraged these skills at Palmer and Company to enhance service delivery, achieving repeat business through exceptional client relations. My ability to multitask and problem-solve fostered a collaborative environment, significantly contributing to successful project completions and a notable increase in customer satisfaction.
Skilled subcontracting professional with significant experience in managing projects, negotiating contracts, and ensuring compliance with standards. Strong focus on team collaboration and achieving results, adapting flexibly to changing needs. Key skills include project management, contract negotiation, and quality control. Known for reliability and effective communication.
Overview
11
11
years of professional experience
Work History
Sub Contracter
Palmer and Company
01.2014 - Current
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
Barback
Office on Trinity
09.2016 - 03.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Checked ID cards and verified bar guests were of legal age.
- Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
- Operated POS system to collect payments from customers.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
Truck Stop Manager
406 Chrome Shop
04.2014 - 06.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
Richland High School
North Richland Hills, TX05-2002
Skills
- Installations and repairs
- Customer interaction
- Commercial and residential projects
- Building and zoning codes
- Tools and equipment
- Job set up and preparation
- Project Management
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
Timeline
Barback
Office on Trinity
09.2016 - 03.2022
Truck Stop Manager
406 Chrome Shop
04.2014 - 06.2016
Sub Contracter
Palmer and Company
01.2014 - Current
High School Diploma -
Richland High School
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