Dennis Parker
Ocean Springs,MS
Summary
Driven professional with a proven track record at Biloxi Bounce House, enhancing customer satisfaction and expanding the client base through expert relationship-building and market trend analysis. Skilled in staff training and development, and adept at multitasking, I excel in fostering team motivation and leveraging marketing knowledge to achieve results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Biloxi Bounce House
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Business Development Manager
Biloxi Bounce House
05.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Education
Associate of Applied Science - Business And Marketing Managment
Mississippi Gulf Coast Community College
Gautier, MS05.2025
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Staff Supervision
Marketing knowledge
Recruiting and interviewing
Employee Performance Evaluations
Multitasking Abilities
Problem-Solving
Time Management
Timeline
Assistant Manager
Biloxi Bounce House
05.2021 - Current
Business Development Manager
Biloxi Bounce House
05.2021 - Current
Associate of Applied Science - Business And Marketing Managment
Mississippi Gulf Coast Community College
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