Dennis Peterkin

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Delivered training sessions on new software applications and IT best practices, improving employee proficiency and reducing support requests.
• Diagnosed and troubleshoot accurate technical support for hardware and software network issues.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Utilized analytical skills to assess patterns in help desk requests, identifying areas for improvement and recommending process changes.
• Developed strong relationships with Mayo hospitals and Veteran hospitals implementing automated monitoring tools to detect potential network issues before they escalate into larger problems.
• Served as a trusted advisor on technology-related matters within the organization, offering expert guidance on best practices and industry trends.
• Conducted regular system audits to proactively identify potential issues and recommend improvements.
• Streamlined help desk processes by implementing efficient ticketing system and process support action and request reducing response time and increasing productivity.
• Maintained strict adherence to data privacy regulations by implementing security measures throughout the IT infrastructure.
• Supported end-users during major system upgrades, providing clear communication throughout the process to minimize disruptions.
• Supported the onboarding of new employees by setting up workstations and providing training on internal systems, ensuring a smooth transition into the organization.
• Assisted in the successful migration of company systems to new platforms, minimizing disruption to business operations.
• Collaborated with cross-functional teams to identify root causes of recurring problems and implemented long-term solutions.
• Provided remote support for users across multiple locations, ensuring consistent service levels regardless of location.
• Configured hardware, devices, and software to set up work stations for employees. Created user accounts and assigned permissions. Monitored system performance to identify potential issues.
• Patched software and installed new versions to eliminate security problems and protect data.
• Developed and implemented preventive maintenance procedures.
• Generated reports to track performance and analyze trends.
• Helped streamline repair processes and update procedures for support action consistency.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Provided support for desktops and laptops – Windows XP – Windows 7

• Configured, monitored and maintained email applications and virus protection software for over 500 users enhancing organizational effectiveness

• Streamlined workflow processes by creating and implementing standard operating procedures for the technician team.

• Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software and all configurations

• Built over 500 accounts for new individual reporting to ship; ensured all new employees completed required training and were compliant with organizational policies and procedures

• Performed data backups and disaster recovery operations minimizing delays and downtime

• Monitored network performance to determine whether adjustments needed to be made; determined organizational needs and future updates needed to improve the efficiency of operations

• Planned, coordinated and implemented network security measures protecting data, software and hardware; enforced compliance with network security measures

• Loaded computer tapes and disks and installed software, printer paper and organizational forms

• Diagnosed, troubleshot and resolved hardware, software and other network and system problems; replaced defective components increasing operational readiness