Dennis Plummer
Port St. Lucie
Summary
At Lowe's Home Improvement, I spearheaded initiatives that significantly elevated customer satisfaction ratings, leveraging my expertise in inventory control and fostering a culture of teamwork. My strategic approach to store operations and commitment to excellence in customer service underscored a track record of enhancing store performance and efficiency.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe's Home Improvement
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Assistant Store Manager
Lowe's Home Improvement
01.2021 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
Lowe's Home Improvement
10.2020 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Trade School - Heating, Ventilation, Air Conditioning And Refrige
Fortis Institute For HVAC
Pt St Lucie, Fl09-2013
High School Diploma -
John Carroll High School
Ft. Pierce, FL05-1991
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Store opening and closing
- Attention to detail
- Store operations
- Order management
Accomplishments
- Supervised team of 145 staff members.
- Achieved sales goals through effectively helping with mentoring and leading in aisle chats with associates.
- Collaborated with team of 2 in the development of new Assistant Store Managers.
- Documented and resolved customer issues which led to loyal customers.
Certification
- HVAC technician from Fortis Instituet 2013
Timeline
Assistant Store Manager
Lowe's Home Improvement
07.2022 - Current
Assistant Store Manager
Lowe's Home Improvement
01.2021 - 07.2022
Assistant Store Manager
Lowe's Home Improvement
10.2020 - 01.2021
Trade School - Heating, Ventilation, Air Conditioning And Refrige
Fortis Institute For HVAC
High School Diploma -
John Carroll High School
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