Dennis Pope
Rocky River
Summary
Dynamic Account Manager with a proven track record at Professional Placement Services, excelling in client relationship management and new business development. Achieved $1.7M in billing while managing a high-performing team. Skilled in training and lead generation, fostering strong partnerships that drive success and growth.
Overview
26
26
years of professional experience
Work History
Account Manager II
Professional Placement Services
Parma Heights
01.2021 - Current
- Began career as Entry-Level Recruiter
- Obtained 25 new hires in first 60 days with a max headcount of 44 employees
- Highest producing Recruiter from month 3 to month 18 of employment (promoted)
- As Account Manager, act as main P.O.C. for 30 business clients with weekly verbal and written communication
- Obtained approximately 200 new requisitions (many with multiple openings/role)
- Total billing: 2023- $925K, 2024- $1.7M, Q1-Q2 2025- $930K (2022 data unavailable)
- Added 7 new accounts in supportive sales role
- Train and manage recruiting team of up to 6
Quality Control Engineer/Operator
Tymex Plastics
Cleveland
01.2019 - 12.2020
- Inspected polymer material quality using melt index tester and rotational molding machine
- Processed material into pellets and powder by operating plastic extruder and pulverizer
- Precision measurement and repeated blending of material for processing
- Performed basic machine assembly and maintenance to ensure highest performance
- Inspected, adjusted, and troubleshot machinery
- Reviewed instructions to accurately complete work orders and locate items in warehouse to prepare for processing
- Certified tow motor operator
Shift Manager
Domino's Pizza
Strongsville
10.2016 - 11.2017
- Daily operations including deposits, inventory management, crew training, quality control of all foods, profit management, and promotions
- Expedited delivery orders through drivers to maximize efficiency
- Controlled labor management
- Resolved escalated customer situations
- Prepared, cooked, and inspected all food items
- Maintained store quality in preparation for corporate auditing
Personal Mortgage Advisor
Nations Lending Corporation
Independence
05.2014 - 08.2016
- Passed SAFE Exam to be nationally licensed loan officer
- Took inbound calls and made outbound calls to identify potential clients and begin loan applications
- Assisted in streamlining loan application process from initial contact and qualification to loan application
- Provided input and training to launch purchase mortgage program for corporate loan officers
- Trained incoming employees to transition from call center representative to loan officer
Senior Mortgage Representative
Dollar Bank
Middleburg Hts.
06.2005 - 04.2014
- Consulted with clients on both purchase and refinance mortgage loan products and ensured compliance of mortgage documentation
- Presented seminars to potential clients on multiple topics including the home buying process, first time home buyer programs, and investment property mortgage products
- Sourced new clients, completed applications, examined credit reports, selected appropriate loan programs, and secured required documents necessary to close the loans
- Worked in partnership with branch managers and staff on mortgage loans and consumer banking and credit products
- Followed through with both the processing and underwriting department and client during the approval process to ensure that each involved party was properly updated on the probable timeline of approval
- Identified and partnered with industry adjacent business contacts (realtors, builders, title agencies, etc.) to obtain referrals
- Created lasting relationships with clients that yielded approximately 50% of production by word-of-mouth referrals
- 2nd in closed loans in Ohio from 2009-2012
Senior Retail Sales Representative
Verizon Wireless
Westlake
09.1999 - 05.2005
- Established new consumer and business accounts
- Analyzed customer needs and presented value added solutions
- Handled escalated customer issues
- Trained new employees on products and services
- Tracked and assessed sales team performance to increase productivity and ensure sales goals were met
- Increased sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items
- Met or exceeded monthly individual sales quotas while increasing customer satisfaction
Education
Bachelor of Arts - English
The Ohio State University
Columbus, OH06-1999
Skills
- Account management
- Client relationship management
- Sales forecasting
- Performance tracking
- New business development
- Training and mentorship
- Team collaboration
- Negotiation techniques
- Researched sales leads
Timeline
Account Manager II
Professional Placement Services
01.2021 - Current
Quality Control Engineer/Operator
Tymex Plastics
01.2019 - 12.2020
Shift Manager
Domino's Pizza
10.2016 - 11.2017
Personal Mortgage Advisor
Nations Lending Corporation
05.2014 - 08.2016
Senior Mortgage Representative
Dollar Bank
06.2005 - 04.2014
Senior Retail Sales Representative
Verizon Wireless
09.1999 - 05.2005
Bachelor of Arts - English
The Ohio State University
Similar Profiles
Jessica BoothJessica Booth
TALENT RECRUITER at Professional Placement ServicesTALENT RECRUITER at Professional Placement Services
Jessica BoothJessica Booth
Talent Recruiter at Professional Placement ServicesTalent Recruiter at Professional Placement Services
Marcus McleanMarcus Mclean
Recruiter at professional placement servicesRecruiter at professional placement services
John PerryJohn Perry
Special Education Aide at Westlake City SchoolsSpecial Education Aide at Westlake City Schools
Jonathan SunagelJonathan Sunagel
Area Visual Manager at Zen Genius Inc.Area Visual Manager at Zen Genius Inc.