DENNIS POST

Recruiting Company Setup

• Developed a strategy regarding sustainable growth in a fast-changing environment
• Develop Social Media Strategy
• Creation of an interactive website
• Creation of industry-related blog posts
• Building a candidate dbase through relationship building
• Onboarding - Offloading Process

• Onboarding staff
• Goal Setting / KPI Dashboarding (monthly Reporting)
• Reporting, and performance management
• Social Media Setup and roll-out of ad campaigns
• Communications, Team building, and workflow
enhancements
• Collateral Development - Marketing
• Project Management - Internal divisional website
• Asana / Monday.com / Microsoft Teams / Google Suite

• Optimize client experience through multi-channel approach - Omni-channel
• Training of retail staff regarding policies, processes and Brand alignment
• Salesforce implementation in Retail Network, and external partners
• Measurement of retail performance - develop and visualize KPI activity with Salesforce Reports and customized dashboards

• Creation internal Customer Service contact center
• Provide high levels of measurable customer satisfaction
• Ensure quality control processes were executed throughout 3 major US markets
• Create and implement sustainable cost savings and efficiency solutions based upon operational challenges within an international start-up

• Providing leadership to a team of 125 staff
• Implement processes to ensure and enhance customer satisfaction
• Implementation of SAP
• Establishing education center within international guidelines
• Establish specific retail training to support sales, operational and product related knowledge
• Annual budget $12 Million

• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Built successful project plans covering objectives, resources and staffing to meet schedules.

• Establish and expand customer service in Central-and South America.

• Establish, develop and expand customer service operation in Northern Europe and Scandinavia