Dennis Ramage
Paducah,KY
Summary
Dynamic leader with a proven track record at H&R Block, enhancing operational effectiveness and driving revenue growth. Expert in leveraging innovation and team leadership to exceed sales targets and foster client relationships. Skilled in data analysis and employee motivation, achieving significant improvements in team performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Multi-Unit Leader
H&R Block
10.2021 - Current
- Managed 3 field offices and 24 team members, including 2 of the highest revenue offices in the district producing over 1 million in revenue.
- Responsible for recruiting, hiring, and training to staff 25 offices during pre-season and ensured proper certification was met for all associates.
- Reviewed financial reports regularly, identifying trends and opportunities for growth within the multi-unit and district.
- Increased revenue by developing and implementing effective sales strategies
- Enhanced team performance through targeted recruitment, training, and development initiatives.
- Coordinated staff scheduling across multiple locations to optimize manpower utilization while balancing the needs of each office.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative solutions for common challenges, leading to enhanced operational effectiveness.
HBS Support Specialist
Amazon.com Services
01.2016 - 01.2021
- Resolved issues with large or heavy items that must be truck shipped either by Amazon Logistics or third-party vendor trucking companies.
- Acted as liaison between clients, shipping and receiving, and transportation partners ensuring timely communication during processes.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Sales Manager
Fleming Furniture
06.2006 - 01.2016
- Grew sales revenue to nearly 5 million by developing and implementing effective sales strategies.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Organized promotional events and interacted with community to increase sales volume.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Some College - Business Administration And Management
West Kentucky Community And Technical College
Paducah, KYSkills
- Innovation and Creativity
- Sales Growth
- Team Leadership
- Customer Service Management
- Sales Strategies
- Revenue Growth
- Decision-Making
- Data Analysis
- Staff training/development
- Employee Motivation
Timeline
Multi-Unit Leader
H&R Block
10.2021 - Current
HBS Support Specialist
Amazon.com Services
01.2016 - 01.2021
Sales Manager
Fleming Furniture
06.2006 - 01.2016
Some College - Business Administration And Management
West Kentucky Community And Technical College