Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dennis Reid

Raleigh,NC

Summary

Thorough Senior Analyst with over a 5-year background in Account Management. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Analyst Project Manager

Aetna
04.2023 - 01.2024
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Support Plan implementation process while collaborating with fulfillment of all RFP contractual requirements and non-contractual elements
  • Developing and delivering quarterly and annual reporting to clients on their drug trend, financial performance, and client cost-saving opportunities
  • Executed client renewals by building relationships with key client stakeholders, growing market reporting, asking effective probing questions that lead to innovative pharmacy benefit plan designs benefiting both client and CVS health
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Delivered accurate financial forecasts by conducting thorough data analysis and research on market trends.
  • Monitored workstreams by continuously analyzing and reviewing processes to measure performance, find issues, and identify opportunities for improvement
  • Implemented cost reduction initiatives, achieving significant savings without compromising quality or service delivery.

Account Executive Representative

Total Quality Logistics Inc.
01.2022 - 09.2022
  • Increased client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Negotiated contracts successfully, securing favorable terms for both company and clients.
  • Delivered informative presentations to potential clients, showcasing unique value of products or services offered.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Oversaw account services for key regional clients such as Michelin, JNL Windows, and Box-Tech maintaining and establishing stakeholder
    relationships.
  • Leveraged CRM to collect, organize and manage sales data and customer information.

Customer Service Representative

United Healthcare Group
08.2016 - 10.2021
  • Sustained customer satisfaction with forward-thinking strategies
    focused on addressing customer needs and resolving needs by 85%
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Business Management

North Carolina A&T State University
Greensboro, NC
12.2021

Associate of Science - Accounting

ASA College
Brooklyn, NY
02.2016

Skills

  • Market strategy
  • Analytics program experience
  • Product management
  • Program development
  • Consultative services
  • Budgets and Financial Cost Forecasts
  • Ad hoc requests
  • Cross-Divisional Collaboration
  • Data Analysis
  • Business Acumen

Certification

  • Project Management Professional, (Oct. 2020), Project Management Institute
  • Google Project Management Certificate, (Oct. 2022), Coursera
  • Certified Scrum Master, Scrum Master Institute, (January 2024)

Timeline

Senior Analyst Project Manager

Aetna
04.2023 - 01.2024

Account Executive Representative

Total Quality Logistics Inc.
01.2022 - 09.2022

Customer Service Representative

United Healthcare Group
08.2016 - 10.2021

Bachelor of Science - Business Management

North Carolina A&T State University

Associate of Science - Accounting

ASA College

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Dennis Reid