Dennis Reid

Shop Manager/Fleet Manager

Dynamic Diesel/RCA Trucking

Opp

04.2018 - 07.2024

Managed daily operations of diesel service shop and logistics for fleet maintenance.
Supervised staff to ensure compliance with safety protocols and operational standards.
Coordinated parts inventory and procurement to support timely repairs and services.
As a certified DOT inspector, I maintained the fleet's annual DOT inspections to ensure they were up to date.
Implemented process improvements to enhance workflow efficiency in repair operations.
Maintained equipment and tools, ensuring readiness for various maintenance tasks.
Developed schedules for service appointments to optimize shop productivity and customer service.
Communicated with clients regarding service needs, timelines, and recommendations effectively.
Provided feedback and guidance to resolve difficult repair issues.
Supervised daily operations by establishing procedures and monitoring team performance.
Developed and implemented procedures for the efficient operation of the shop.
Guided team to consistently achieve daily, weekly and monthly production goals.
Oversaw the recruitment, training and development of new staff members.
Built and maintained sound business relationships with vendors and suppliers.
Conducted regular stock takes to ensure accurate inventory records.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
Answered incoming questions via phone and email discussing advertised pricing and inventory.
Organized and updated schedules to optimize coverage for expected customer demands.
Reviewed financial reports and took corrective action when needed.
Prepared detailed reports on shop performance for senior management review.
Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
Supervised a team of 15 employees, providing training, and performance evaluations.
Managed financial operations, including budgeting, payroll, and cash flow management.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Managed fleet operations to ensure timely vehicle maintenance and compliance.
Managed daily operations of the fleet department including staffing, scheduling and performance management.