Dennis Roach
Louisville,KY
Summary
Dynamic Donor Services Specialist with proven expertise at Sacred Heart Schools in CRM management and data integrity. Skilled in fundraising strategies and event planning, I excel in enhancing donor engagement and recognition. Adept at problem-solving, I effectively support organizational goals through data analysis and collaboration with cross-functional teams.
Overview
18
18
years of professional experience
Work History
Donor Services Specialist
Sacred Heart Schools
01.2020 - Current
- Providing leadership for the departmental data management systems and to assist the VP and Directors of the Advancement, Recruitment, and Marketing Department in utilizing the CRM database software in support of department-wide goals and functions.
- Managing the CRM system data to ensure the accuracy and integrity of the database, overseeing data input & output, and end-user training and support.
- Importing, extracting and analyzing data, report writing, data clean-up, developing and implementing policies to guide data entry, documenting database changes, and making sure that the database effectively captures alumni and donor information and generates accurate financial and analytical reports.
- Collaboration with the Finance and Accounting department in order to ensure accurate reconciliation of all financial information, including processing payroll deductions.
- Providing support and administrative services directly to the VP and Director level management teams. This encompasses internal scheduling of meetings, creation of appeals and mailings to the constituents, filing, and other administrative services.
Donor Services Specialist
Bellewood & Brooklawn
10.2016 - 12.2019
- Same as current position
- Managing and assisting in the writing, facilitation, and reporting of local, state, and foundation grants
Volunteer Coordinator
Bellewood & Brooklawn
07.2010 - 09.2016
- Recruitment of individuals and groups to volunteer with the organization. Recruitment through Job boards, web applications, and attending career fairs through various corporations, and street festivals.
- On-boarding of new volunteers to the organization including Interviews, background screening, and training.
- All ongoing volunteer training, day-to-day communications with individual and group volunteers, and coordinating/facilitating activities between the volunteers and organization.
- Managing the data entry into the CRM for all individual and group volunteers, including constituency, donations, and volunteer time-sheets.
- Other responsibilities included assisting with all Fundraising events (Golf Scramble, Trivia Nights, Dinners, Community Festival, Breakfast Events) including Planning, set-up/breakdown, Registration, and any in-event Audio/Visual.
HR Training Coordinator
Bellewood & Brooklawn
01.2008 - 07.2010
- Facilitation of onboarding procedures and employee records to ensure compliance with state and federal regulations along with organization policies.
- Train new hires on company benefits, policies and procedures and use the best training methods for a specific purpose or audience.
- Create training schedules for all company departments, track and create reports on outcomes of all training, and ensure state and federal regulations.
- Facilitate trainings on Sexual Harassment, Diversity and inclusion, First Aid & CPR, Safe Crisis Management, Behavior Management, etc...
- Recruit and train new Trainers, delegate training tasks to the new Trainers and evaluate performance.
Education
Digital Communications and Media
University of The Cumberlands
Williamsburg, KYSome College (No Degree) - Arts
University of Louisville
Louisville, KYSkills
- Microsoft Office
- Adobe Creative Suite
- Raiser's Edge
- Salesforce
- Problem solving
- Event planning
- Interpersonal communication
- Organization
- Fundraising strategies
- Donor recognition
- donor engagement
- Annual fund campaigns
- CRM management
- Data analysis
- Database integrity
References
References available upon request.
Timeline
Donor Services Specialist
Sacred Heart Schools
01.2020 - Current
Donor Services Specialist
Bellewood & Brooklawn
10.2016 - 12.2019
Volunteer Coordinator
Bellewood & Brooklawn
07.2010 - 09.2016
HR Training Coordinator
Bellewood & Brooklawn
01.2008 - 07.2010
Digital Communications and Media
University of The Cumberlands
Some College (No Degree) - Arts
University of Louisville
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