Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dennis Rodriguez

Braintree,MA

Summary

Dynamic Operations Manager with a proven track record at HomeGoods, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective problem-solving and strategic inventory management, achieving higher employee retention rates. Skilled in performance monitoring and fostering a positive work environment, driving significant improvements in team accountability and service quality.

Overview

21
21
years of professional experience

Work History

Operations Manager

HomeGoods
04.2017 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.

Merchandise Team Manager

Macy's
05.2014 - 05.2017
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Managed inventory effectively, resulting in decreased excess stock and increased product turnover.
  • Collaborated with other departments to create cross-merchandising opportunities for increased sales.
  • Allocated resources efficiently by creating effective staffing schedules based on business needs and budget constraints.
  • Established consistent pricing policies that enhanced customer trust and promoted long-term loyalty.
  • Coached team members to improve performance, leading to higher customer satisfaction ratings.
  • Oversaw seasonal merchandise transitions smoothly without disrupting daily store operations.
  • Analyzed sales data to identify trends, allowing for proactive adjustments to merchandise assortments and display strategies.
  • Implemented loss prevention strategies that led to a significant reduction in shrinkage.
  • Increased sales by implementing strategic merchandise displays and promotions.
  • Maintained an organized stockroom system which facilitated efficient restocking processes during peak shopping hours.
  • Recruited trained, and developed top-performing team members who became key assets in the company''s growth.
  • Continuously updated visual merchandising standards, keeping the store fresh and visually appealing for customers.
  • Nurtured a positive work culture where employees felt valued, motivated, and committed to achieving organizational objectives.

Store Manager

Bed Bath & Beyond
04.2004 - 05.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

High School Diploma - General Studies

New Bedford High School
New Bedford, MA
05.1990

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Inventory management
  • Performance monitoring

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

HomeGoods
04.2017 - Current

Merchandise Team Manager

Macy's
05.2014 - 05.2017

Store Manager

Bed Bath & Beyond
04.2004 - 05.2014

High School Diploma - General Studies

New Bedford High School

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