Dennis Roopansingh
Rosemount,MN
Summary
Accomplished Mortgage Processor at US Bank Home Mortgage, adept in streamlining operations and enhancing productivity by implementing efficient document management systems. Excelled in collaboration and fraud detection, significantly reducing loan processing times. Demonstrated professionalism and strong communication, achieving seamless teamwork and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Mortgage Processor
US Bank Home Mortgage
06.2019 - 10.2024
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Set up and completed loan submission packages.
- Streamlined mortgage processing procedures by implementing an efficient document management system.
- Processed mortgage loan applications accurately and successfully for over 5 years.
Bus Driver/Payroll Processor
First Transit
06.2010 - 05.2019
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Contributed to company-wide cost savings initiatives by analyzing payroll data for trends and recommending strategies to reduce expenses without sacrificing employee satisfaction.
- Optimized workflow within the department by identifying areas for process improvement and implementing changes accordingly.
- Streamlined payroll processing by implementing efficient software and automating manual tasks.
- Improved employee satisfaction with payroll services by addressing inquiries promptly and providing clear explanations of pay-related issues.
- Maintained accurate employee records by updating information such as wage adjustments, promotions, and terminations in a timely manner.
- Managed payroll data entry and processing for 455 employees to comply with predetermined company guidelines.
- Reviewed time records for 455 employees to verify accuracy of information.
Head Teller
Wells Fargo & Company
01.2000 - 05.2010
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Introduced customers to other bank team members to help meet financial needs.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Education
Certificate - Principles of Management
Mohan & Associates
Guyana, South AmericaCertificate - Marketing & Bookkeeping
London Chamber of Commerce
Guyana, South AmericaCertificate - Accounting
Baltimore County Public Schools
Baltimore, MDSkills
- Strong communication skills
- Collaboration and teamwork
- Professionalism and ethics
- Fraud detection capabilities
Timeline
Mortgage Processor
US Bank Home Mortgage
06.2019 - 10.2024
Bus Driver/Payroll Processor
First Transit
06.2010 - 05.2019
Head Teller
Wells Fargo & Company
01.2000 - 05.2010
Certificate - Principles of Management
Mohan & Associates
Certificate - Marketing & Bookkeeping
London Chamber of Commerce
Certificate - Accounting
Baltimore County Public Schools
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