Dennis Roseth

Senior Store Manager

Mattress Firm

Ogden, UT

10.2020 - Current

Top goal oriented divisional sales leader and store sales team leader since 2018, delivering over 1.5 million in personal sales each year against a market average of 700,000, and delivering 4.3 million in store team sales (168%) growth against a market avg of 1.75 million.
Trained in professional sales, team sales, driving sales, management, leadership, store execution, policy execution, training staff, coaching, progressive discipline, accountability, data analysis, inclusivity, integrity, team collaboration, safety, communication, simple and complex problem solving, computer work, Covid-19 protocols and PPE, and guest relations.
Coached and mentored over 100 sales representatives While representing integrity and professionalism in business, serving as mentor and role model to staff.
Provided leadership to hundreds of employees through coaching, feedback and performance management.
Implemented effective customer service acquisition and retention through surveys to encourage feedback, phone calls, and Podium to handle issues efficiently with great turn-around results
Managed day to day store operations including scheduling for dozens of employees to optimize productivity.
Monitored team progress by establishing plans, budgets and measuring results.
Coached and developed dozens of internal candidates for promotion into leadership roles utilizing KPIs And other data measures.
Created selling processes by providing customers with a consistent, stream-lined, and simple way to feel at ease in their experience.
Reviewed employee performance and delivered constructive feedback to improve performance.
Participated in many organizational transformations, and always improved store operations, retained employees, and improved sales revenue.

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