Dennis R. Smith
Hope Mills,NC
Summary
Achieved career advancement through proactive engagement in professional opportunities. Promoted core values of integrity, respect, commitment, and professionalism within teams. Delivered innovative solutions that enhanced operational effectiveness.
Overview
18
18
years of professional experience
Work History
25H Network Information Specialist
US Army
01.2024 - Current
- Responsibilities - Maintains all LAN/WAN/VPN network hardware and software, security systems and communication links; manages all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment; supervises and performs nodal operations functions; supervises the installation, operation, deployment, provisioning, and maintenance of WIN-T nodal assemblies, combat NET radios and all related COMSEC devices; disseminates network orders, compiles and submits operational statistics reports and processes requests for logistic support.
HM3- Hospital Corpsman Third Class
Us Navy Reserves
05.2019 - Current
- Responsibilities - Hospital Corpsmen provide support to medical and dental professionals in military hospitals. Common duties of a Hospital Corpsman are administering immunization, providing emergency medical treatment, training soldiers, transporting the sick and injured, maintaining medical equipment, and conducting preliminary physical examinations.
Warehouse Production
GE Appliance a Haier Company
12.2018 - Current
- Responsibilities – Build refrigerator door handle kits for refrigerators that are being assembled on the production line. Place the door handle kit inside the right-hand fridge door, and check for scratches, dents and other defects. While maintaining Quality and efficiency.
Forklift Operator
T. Marzetti
11.2022 - 12.2023
- Responsibilities - Some of my responsibilities are not limited to but include maintaining constant material supply for 4 high speed retail lines individually handling product, materials and supply for 200+ pallets of finished product daily. While putting away finished product or staging for shipment to the clients.
Clinical Intake Specialist
Humana Medicaid
11.2019 - 11.2022
- Responsibilities - Some of my responsibilities not limited to but include Answering provider request to build medical procedure pre authorizations, setting up Peer-2-Peer Appointments, correcting authorizations, having an accurate and up-to-date knowledge of Current Procedural Terminology (CPT) Codes and which ones require Pre-Authorization and Clinical Review. I hold a pivotal role as part of their Team assist with training new employees.
Fiber Installation Specialist
Google Fiber / ITC Service Group
11.2017 - 09.2018
- Responsibilities - With ITC some of my responsibilities included time management, multitasking, quality insurance, teamwork, and productivity. I had to ensure that all appointments were conducted timely, I also had to multitask by making sure that the customer’s needs were satisfied with their service while helping Co-workers with problems in their areas. Performing my job with the highest regard to company policy and customer satisfaction helped increase overall productivity for the team.
USAA Credit/Debit Card and Identity Theft Supervisor
Teleperformance
05.2016 - 01.2017
- Responsibilities - My responsibilities are managing all intraday, real time AUX use and availability in Avaya. Real time coding in Total View for agent attendance and adherence. I enjoy working closely with Operations and Supervisors providing them with intraday reports and relevant information for agent behaviors and possible solutions for correcting them from a WFM/MC perspective. I am responsible for emailing and communicating with all departments to keep agents in a productive / billable state as well as accurate timekeeping and scheduling for all agents.
Military Occupational Specialty (MOS) 88N - Transportation Management Coordinator
Us Army Reserves
10.2008 - 10.2016
- Responsibilities - Several of my attributes are bulleted above. I have served with qualities such as honor, commitment and loyalty. Experience and Leadership are the two most important core values that I possess. To be an effective leader one must earn the respect of those they lead. My experience shows that I can take on any task, under any regulation, any time frame, any pressure and complete that task while operating under a zero-tolerance policy. Some of my experiences are:
- I have acted as the S-6 (Communications and/or IT), helped create and maintain Computer Accountability Inventory (CAI) list for the Battalion and all the down trace units (6 units in total). Also helped maintain the equipment at four of those units since the creation of the CAI. Since joining I have been recognized with an Army Achievement Medal (AAM) for performing over and above my duties to better the Group (Battalion) as a whole.
- In 2013 and 2014, while on mission, I managed five transportation companies’ (60 Soldiers Each Totaling 300 Soldiers) schedules for fuel pick up and drop off. While continuously managing time frames to ensure that soldiers get sleep, training, and food while staying within Department of Defense and Department of Transportation regulations. I managed getting authorization, equipment, and resources so that twenty convoys could leave every thirty minutes in a five-minute interval between convoys. I accept, learn, research, train, and accomplish any mission at hand.
WFM Analyst
Teleperformance
04.2015 - 05.2016
- Responsibilities - My responsibilities are managing all intraday, real time AUX use and availability in Avaya. Real time coding in Total View for agent attendance and adherence. I enjoy working closely with Operations and Supervisors providing them with intraday reports and relevant information for agent behaviors and possible solutions for correcting them from a WFM/MC perspective. I am responsible for emailing and communicating with all departments to keep agents in a productive / billable state as well as accurate timekeeping and scheduling for all agents.
Field Tech 2 (IST)
Time Warner Cable / Insight Cable
09.2012 - 03.2013
- Responsibilities - With TWC some of my responsibilities included time management, multitasking, quality insurance, and attention to detail. I had to ensure that all appointments were conducted timely, while multitasking by making sure that the customers were satisfied with their service and their needs completely met. My attention to detail lead to customer’s residence services performing at a higher quality standard than the company requirements.
Broadband Technical Advisor II
Charter Communications
09.2010 - 07.2012
- Responsibilities - With TWC some of my responsibilities included time management, multitasking, quality insurance, and attention to detail. I had to ensure that all appointments were conducted timely, while multitasking by making sure that the customers were satisfied with their service and their needs completely met. My attention to detail lead to customer’s residence services performing at a higher quality standard than the company requirements.
Broadband Technical Advisor II
Charter Communications
09.2010 - 07.2012
Dish Network Dispatcher / Customer Service Representative
Dish Network / High Power Technical Services
12.2007 - 07.2008
Tech Support Representative (TRS)
Republic Bank Tax Refund Solutions
10.2007 - 04.2008
- Responsibilities - With AT&T some of my responsibilities included time management, multitasking, quality insurance, teamwork, and productivity. I had to ensure that all appointments were conducted timely, I also had to multitask by making sure that the customer’s needs were satisfied with their service while helping Co-workers with problems in their areas. Performing my job with the highest regard to company policy and customer satisfaction helped increase overall productivity for the team.
Tech Support Representative (TRS)
Republic Bank Tax Refund Solutions
10.2007 - 04.2008
Education
GAM - Game Programming
Academy of Art University College
San Francisco, CaliforniaMicrosoft MNE
Southwest Florida College
Tampa, Floridaundefined
Gaither High School
Tampa, FloridaDiploma - undefined
Skills
- Information management
- Regulatory compliance
- Database administration
- Record preparation
- Personnel training
- Order interpretation
- Software installation
- Data collection
- Issue management
- Research proficiency
- Report generation
- Information desk management
- Punctual and reliable
- Records maintenance
- Data entry
- Word processing
- Security awareness
- Microsoft office
- Records management
- Customer and client relations
- Call answering and routing
- Computer proficiency
- Multi-line telephone systems
- Payment processing
- Team collaboration
- Professional demeanor
- Travel arrangements
- Transcription and dictation
- Document management
- Conflict resolution
- Office administration
- Correspondence distribution
- Needs assessment
- Problem-solving
- Bank deposits
- Travel planning
- Clerical support
- Customer complaint resolution
- Mail handling
- Relationship building
- Administrative support
- Office equipment operations
- Calendar management
- Customer service
- Scheduling
- Digital file transmission
- Call management
- Appointment scheduling
- Report preparation
- Billing and invoicing
- Statistical analysis
- Courteous and professional
- Office equipment maintenance
- Greeting and seating clients
- Business correspondence
- Meeting support
- Staff management
- Equipment troubleshooting
- Multi-line phone systems
- Office supply management
- Basic math
- Bookkeeping support
- Visitor and customer relations
- CRM software
- Switchboard operation
- Catering coordination
- Supply ordering
- Cloud-based file organization
- Bookkeeping
- Intuit quickbooks
- Inventory management
- Document control
- Referral coordination
- Research and data analysis
- Business administration
- Claims handling
- Documentation
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Dependability
- Customer satisfaction
- Reliable and punctual
- Organizational skills
- Flexibility
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Verbal communication
- Detail-oriented
US Army:
- 01/2024 to Present
- Title - 25H Network Information Specialist
- Responsibilities - Maintains all LAN/WAN/VPN network hardware and software, security systems and communication links; manages all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment; supervises and performs nodal operations functions; supervises the installation, operation, deployment, provisioning, and maintenance of WIN-T nodal assemblies, combat NET radios and all related COMSEC devices; disseminates network orders, compiles and submits operational statistics reports and processes requests for logistic support.
T. Marzetti:
- 11/2022 to 12/23
- Title - Forklift Operator
- Responsibilities - Some of my responsibilities are not limited to but include maintaining constant material supply for 4 high speed retail lines individually handling product, materials and supply for 200+ pallets of finished product daily. While putting away finished product or staging for shipment to the clients.
Humana Medicaid:
- 11/2019 to 11/2022
- Title - Clinical Intake Specialist
- Responsibilities - Some of my responsibilities not limited to but include Answering provider request to build medical procedure pre authorizations, setting up Peer-2-Peer Appointments, correcting authorizations, having an accurate and up-to-date knowledge of Current Procedural Terminology (CPT) Codes and which ones require Pre-Authorization and Clinical Review. I hold a pivotal role as part of their Team assist with training new employees.
Us Navy Reserves:
- 05/2019 to Present
- Title - HM3- Hospital Corpsman Third Class
- Responsibilities - Hospital Corpsmen provide support to medical and dental professionals in military hospitals. Common duties of a Hospital Corpsman are administering immunization, providing emergency medical treatment, training soldiers, transporting the sick and injured, maintaining medical equipment, and conducting preliminary physical examinations.
GE Appliance a Haier Company:
- 12/2018 to Present
- Title – Warehouse Production
- Responsibilities – Build refrigerator door handle kits for refrigerators that are being assembled on the production line. Place the door handle kit inside the right-hand fridge door, and check for scratches, dents and other defects. While maintaining Quality and efficiency.
Timeline
25H Network Information Specialist
US Army
01.2024 - Current
Forklift Operator
T. Marzetti
11.2022 - 12.2023
Clinical Intake Specialist
Humana Medicaid
11.2019 - 11.2022
HM3- Hospital Corpsman Third Class
Us Navy Reserves
05.2019 - Current
Warehouse Production
GE Appliance a Haier Company
12.2018 - Current
Fiber Installation Specialist
Google Fiber / ITC Service Group
11.2017 - 09.2018
USAA Credit/Debit Card and Identity Theft Supervisor
Teleperformance
05.2016 - 01.2017
WFM Analyst
Teleperformance
04.2015 - 05.2016
Field Tech 2 (IST)
Time Warner Cable / Insight Cable
09.2012 - 03.2013
Broadband Technical Advisor II
Charter Communications
09.2010 - 07.2012
Broadband Technical Advisor II
Charter Communications
09.2010 - 07.2012
Military Occupational Specialty (MOS) 88N - Transportation Management Coordinator
Us Army Reserves
10.2008 - 10.2016
Dish Network Dispatcher / Customer Service Representative
Dish Network / High Power Technical Services
12.2007 - 07.2008
Tech Support Representative (TRS)
Republic Bank Tax Refund Solutions
10.2007 - 04.2008
Tech Support Representative (TRS)
Republic Bank Tax Refund Solutions
10.2007 - 04.2008
GAM - Game Programming
Academy of Art University College
Microsoft MNE
Southwest Florida College
undefined
Gaither High School