Dennis Santiago
Greer,SC
Summary
Ambitious and detail-oriented IT professional with a background in the United States Army. Committed to continuous growth, I am seeking opportunities to further develop my skills and achieve success in the IT industry.
Overview
13
13
years of professional experience
Work History
Cook County Sheriffs Dept
Chicago
03.2017 - 07.2024
- Ensure the safety and security of civilians and detainees within the Cook County jail
- Verify and maintain count of detainees at all times
- Interacting with civilian staff and ensure they can do their job adequately
- CPR Certified
- Firearm qualified and permitted to carry a service weapon
- Interact with detainees daily and ensure that security measures are followed
- Submit daily reports on any incident that has occurred within the jail.
IT Specialist (Army Reserves)
Elmwood Park
11.2011 - 01.2020
- Installs, operates and maintains computer systems and local area networks (LAN)
- Assists in the planning, configuration, management, and monitoring of the wide area network (WAN)
- Performs network administration; installs, configures and maintains network equipment within the LAN
- Experience with Cisco routers and switches
- Responsible for implementing network system installations, changes, and upgrades
- Provided telephone and in-person support to end users
- Troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related issues
- Obtained and maintained a Secret Security Clearance.
Scanning Operator (DLA)
Great Lakes Naval Base
10.2016 - 03.2017
- Data Entry for various types of documents for Defense Logistics Agency
- Process and index turn-ins of equipment and other various inventory.
Comcast Cable
Mt Prospect
02.2014 - 10.2016
- Install high-speed internet, cable, and phone service for residential and business customers
- Accurately troubleshoot and repair any Comcast services and educate the customer on how to properly operate the system
- Interact with customers daily and provide excellent customer service
- Clean maintain and stock vehicle with equipment in order to handle all assignments
- Operated motor vehicle obeying all federal, state and local government laws and regulations
- Train new technicians in the field.
Peryam and Kroll Research
Chicago
10.2012 - 02.2014
- Answer inbound and place outbound calls to registered testers in the system
- Screen respondents for upcoming studies and properly schedule them
- Relay messages to the appropriate departments
- Help to train new recruiters
- Office duties such as fax copy and scan
- Update respondent data when necessary.
Education
Graduated -
Lincolns Challenge Military Academy
Rantoul, Illinois07.2011
Basic Training -
US Army Fort Benning
GeorgiaAdvanced Individual Training (AIT) -
US Army Fort Gordon
Georgia25Q Multichannel Systems Operator and Maintainer -
U.S. Army Reserve
25B Information Technology Specialist -
U.S. Army Reserve
Currently Continuing Associates Degree – Computer Science -
DeVry University
ILSkills
- Customer Service
- New Hire Training
- Focused and disciplined
- Technical Troubleshooting
- Network operations
- Organized and detail-oriented
- Technical Support
- User Support
- Network configuration
- Product Knowledge
- Data Entry
- Problem Resolution
- Critical Thinking
- High-energy attitude
- Multitasking
- Attention to Detail
- Computer Skills
- Written Communication
- Microsoft Office
References
References are available on request.
Timeline
Cook County Sheriffs Dept
03.2017 - 07.2024
Scanning Operator (DLA)
10.2016 - 03.2017
Comcast Cable
02.2014 - 10.2016
Peryam and Kroll Research
10.2012 - 02.2014
IT Specialist (Army Reserves)
11.2011 - 01.2020
Graduated -
Lincolns Challenge Military Academy
Basic Training -
US Army Fort Benning
Advanced Individual Training (AIT) -
US Army Fort Gordon
25Q Multichannel Systems Operator and Maintainer -
U.S. Army Reserve
25B Information Technology Specialist -
U.S. Army Reserve
Currently Continuing Associates Degree – Computer Science -
DeVry University