Dennis Scelza
Davenport,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
Inktel CS Solutions
03.2023 - Current
- I have worked as a contractor for Pandora & Sephora during my time there handling all 3 phases of support (Email, Inbound Phone. & Chat) - This is currently a full time, remote position for me
- Inktel is a brand servicer for CSR related positions. They service hundreds of brands such as Pandora, Sephora, Coca-Cola, Chikfila, Goodyear and Givenchy, to name a select few.
Audio Visual Technician
Orange County Convention Center
01.2007 - Current
- Setting custom lighting and audio looks for all conventions coming through Orlando
- In charge of setting and striking equipment before, during or after events for all 3 buildings
- Software Experience w GE, IED, Strand, Lutron, Q-Sys, Watt-Sopper, Microsoft/Apple Products: This is a part time, on site positions based on the event schedule
Producer/Web Content, Brands & Services
EBG Orlando
12.2022 - 03.2025
- Provided web page building for companies in our network, such as Disney, Universal, Ticketmaster, Live Nation and various local, national events, theme parks & attractions.
- Brands & Services opened up my page production to international brands that used our shopping pages. I have worked direct customer service on the Brands side (Email/Chat Support)
- EBG is a discount retail affiliate webpage; I created web pages for various international retailers offering our members discounts on Theme Parks, Concerts, Special Events. EBG is a B2B2C company that originally offered fully remote work, then hybrid/remote.
Audio Visual Technician
Orlando Magic/Amway Center
01.2011 - 01.2014
- Duties performed while working for the Magic are as follows: A1, A2, Spot ops, Event Setup, Event Strike, Radio Deck Transmission (Setup/Breakdown), NBA Table and Communication Setup (Refs and Executives), Locker Room/Green Room Audio Visual Services, Arena Tech/Equipment Troubleshooting, AV Inventory.
- I worked primarily Orlando Solar Bear Games, Orlando Magic Games, Concerts and Graduations during my time there.
Education
B.A. -
U.C.F/Nicholson school of communications
C.A.E. -
audio recording Technology Inst.
Skills
- Customer support (Email, Phone, Chat)
- Remote/Hybrid & in-office experience
- Troubleshooting
- Webpage Building
- B2B2C experience
- Computer proficiency across multiple platforms
- AV Technical services experience across multiple platforms
- Goal driven, Teamwork oriented
- Certified Audio Engineer
- Training experience (EBG/ Sephora)
References
- Joseph Omundson, Tech Operations Supervisor, Tech Services Division, O.C.C.C., 4076857470
- Stephanie Ramos, Senior Lead, Inktel, 4072886078
- Dennis Elia, Lead Audio Engineer, Perennial Podcast Partners, 7815719783
- Billy Revert, Lead Tech, CAT Entertainment Services, 3212791266
- Heather Goldbach, Senior Manager, EBG, 3868374715
Timeline
Customer Support Specialist
Inktel CS Solutions
03.2023 - Current
Producer/Web Content, Brands & Services
EBG Orlando
12.2022 - 03.2025
Audio Visual Technician
Orlando Magic/Amway Center
01.2011 - 01.2014
Audio Visual Technician
Orange County Convention Center
01.2007 - Current
B.A. -
U.C.F/Nicholson school of communications
C.A.E. -
audio recording Technology Inst.