Summary
Overview
Work History
Education
Skills
Timeline
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DENNIS SHIELDS

Work At Home Customer Service Represenative
CAPTAIN COOK,HI

Summary

I am kind and empathetic and polite. I like people and genuinely want to help them. I work well in VOIP work at home incoming or outbound call environments using multiple programs and multiple screens I have great schedule adherence.

Overview

86
86
years of professional experience
4
4
years of post-secondary education

Work History

CUSTOMER SERVICE AGENT

10.2021 - Current
  • UNEMPLOYMENT OHIO Work At Home 6/10/21 start date
  • Respond to Claimants seeking help with their unemployment for the State of Ohio empathy and attention to detail required; working for vendor Direct Interactions
  • Filing weekly unemployment claims, finding determinations which have held pay for some, clearing issues; answering questions caused by discrepancies between Federal unemployment extensions and Ohio unemployment Jobs and Family Services
  • Using VOIP systems including VPN Jaber Microsoft Teams utilizing three browsers multiple windows two computers on multiple monitors 06

SECURITY PARTOL OFFICER

Guard Hawaii
06.2010 - 03.2020
  • 2021 patrolled in company truck to spot check various sites worked with HPD and dispatch to secure clients properity filed reports removed vagrants took photos each site several locations per photo session

search adviser

DayPacer
Sandy, Utah
01.2014 - 01.2018
  • Fielded both outbound and incoming calls helping potential students find schools rebutted objections in a friendly polite manner.
  • engaged student in suggested choices in potential collages

district agent

Prudential Life Insurance
Honolulu, HI
01.1988 - 01.1991
  • Obtained a series 6 license with the SEC
  • licensed in life health and Property lines of insurance

Insurance Agent

Combined Insurnce
Kailua-Kona, HI
03.1987 - 12.1987
  • Sold accident policies door to door as well as cold calling for Combined Insurance.

01.1994 - 01.2006
  • Set appointments for Bankruptcy and other legal document preparation
  • Created complex legal documents utilizing merge fields and data files in Microsoft WORD.

Sales Director

Business Automation
Kailua-Kona, HI
06.1984 - 12.1986
  • Sold and serviced computers, copier machines, and cash register systems

MACADAMIA/COFFEE FARM
11.1976 - Current
  • Built two homes and several out buildings
  • Rental income from rental home and farm crops on 5 acre farm
  • Operate various farm equipment including: tractor, box grader, front end loader, chainsaws, weed eaters, Work includes rock wall building, farm and home maintenance, irrigation and repairs
  • Located in Captain Cook HI.

06.1976 - 06.1984
  • Swap meet and other types of Sales positions, including Real Estate [licenced in Hawaii in 1983] and telephone solicitation,
  • Factory work, which included the operation of fork lifts and other machinery.

Education

TUSTIN HIGH SCHOOL
01.1961 - 01.1965

No Degree - Engneering

Orange Coast College
Costa Mesa, CA

No Degree - Computer Science

Santa Ana High School
Santa Ana, CA

Skills

COMPUTER SKILLSundefined

Timeline

CUSTOMER SERVICE AGENT

10.2021 - Current

search adviser

DayPacer
01.2014 - 01.2018

SECURITY PARTOL OFFICER

Guard Hawaii
06.2010 - 03.2020

01.1994 - 01.2006

district agent

Prudential Life Insurance
01.1988 - 01.1991

Insurance Agent

Combined Insurnce
03.1987 - 12.1987

Sales Director

Business Automation
06.1984 - 12.1986

MACADAMIA/COFFEE FARM
11.1976 - Current

06.1976 - 06.1984

No Degree - Engneering

Orange Coast College

No Degree - Computer Science

Santa Ana High School

TUSTIN HIGH SCHOOL
01.1961 - 01.1965

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DENNIS SHIELDSWork At Home Customer Service Represenative