DENNIS SHIELDS
Work At Home Customer Service Represenative
CAPTAIN COOK,HI
Summary
I am kind and empathetic and polite. I like people and genuinely want to help them. I work well in VOIP work at home incoming or outbound call environments using multiple programs and multiple screens I have great schedule adherence.
Overview
86
86
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER SERVICE AGENT
10.2021 - Current
- UNEMPLOYMENT OHIO Work At Home 6/10/21 start date
- Respond to Claimants seeking help with their unemployment for the State of Ohio empathy and attention to detail required; working for vendor Direct Interactions
- Filing weekly unemployment claims, finding determinations which have held pay for some, clearing issues; answering questions caused by discrepancies between Federal unemployment extensions and Ohio unemployment Jobs and Family Services
- Using VOIP systems including VPN Jaber Microsoft Teams utilizing three browsers multiple windows two computers on multiple monitors 06
SECURITY PARTOL OFFICER
Guard Hawaii
06.2010 - 03.2020
- 2021 patrolled in company truck to spot check various sites worked with HPD and dispatch to secure clients properity filed reports removed vagrants took photos each site several locations per photo session
search adviser
DayPacer
Sandy, Utah
01.2014 - 01.2018
- Fielded both outbound and incoming calls helping potential students find schools rebutted objections in a friendly polite manner.
- engaged student in suggested choices in potential collages
district agent
Prudential Life Insurance
Honolulu, HI
01.1988 - 01.1991
- Obtained a series 6 license with the SEC
- licensed in life health and Property lines of insurance
Insurance Agent
Combined Insurnce
Kailua-Kona, HI
03.1987 - 12.1987
- Sold accident policies door to door as well as cold calling for Combined Insurance.
01.1994 - 01.2006
- Set appointments for Bankruptcy and other legal document preparation
- Created complex legal documents utilizing merge fields and data files in Microsoft WORD.
Sales Director
Business Automation
Kailua-Kona, HI
06.1984 - 12.1986
- Sold and serviced computers, copier machines, and cash register systems
MACADAMIA/COFFEE FARM
11.1976 - Current
- Built two homes and several out buildings
- Rental income from rental home and farm crops on 5 acre farm
- Operate various farm equipment including: tractor, box grader, front end loader, chainsaws, weed eaters, Work includes rock wall building, farm and home maintenance, irrigation and repairs
- Located in Captain Cook HI.
06.1976 - 06.1984
- Swap meet and other types of Sales positions, including Real Estate [licenced in Hawaii in 1983] and telephone solicitation,
- Factory work, which included the operation of fork lifts and other machinery.
Education
TUSTIN HIGH SCHOOL
01.1961 - 01.1965
No Degree - Engneering
Orange Coast College
Costa Mesa, CANo Degree - Computer Science
Santa Ana High School
Santa Ana, CASkills
COMPUTER SKILLSPassed a course in FORTRAN in 1969Sold computers pre windows in 1985Created large complex documents for legal business utilizing merge fields in Microsoft WordCreated my first web site in 1994I have conducted information searches on the web since 1995Computer Networking skills
- Professional telephone demeanor
- Service-oriented self-starter
- Empathetic and genuine
- Outstanding communication skills
Timeline
CUSTOMER SERVICE AGENT
10.2021 - Current
search adviser
DayPacer
01.2014 - 01.2018
SECURITY PARTOL OFFICER
Guard Hawaii
06.2010 - 03.2020
01.1994 - 01.2006
district agent
Prudential Life Insurance
01.1988 - 01.1991
Insurance Agent
Combined Insurnce
03.1987 - 12.1987
Sales Director
Business Automation
06.1984 - 12.1986
MACADAMIA/COFFEE FARM
11.1976 - Current
06.1976 - 06.1984
No Degree - Engneering
Orange Coast College
No Degree - Computer Science
Santa Ana High School
TUSTIN HIGH SCHOOL
01.1961 - 01.1965