Dennis Smith
Delanson,NY
Summary
Dynamic operations supervisor with a proven track record throughout my working career, excelling in process improvement and staff management. Skilled in training and mentoring teams, I enhanced workflow efficiency and customer satisfaction. Committed to safety protocols and quality control, I consistently delivered high standards while fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Pilot Corp - Pilot Travel Centers
07.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on operational best practices and procedures.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Managed inventory control, optimizing stock levels to reduce waste and improve turnover.
- Resolved operational issues swiftly, minimizing disruptions to workflow and service delivery.
- Developed training programs for new hires, fostering a culture of continuous improvement and learning.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Machine Operator Supervisor
Polar Corp - Adirondack Beverages - Teamsters 294
04.2012 - 12.2023
- Supervised daily operations of production machinery, ensuring adherence to safety protocols.
- Trained and mentored team members on equipment usage and maintenance procedures.
- Coordinated workflow schedules to maximize efficiency and minimize downtime.
- Implemented process improvements that enhanced operational productivity and reduced waste.
- Monitored machine performance metrics to identify areas for optimization and troubleshooting.
- Conducted regular quality inspections to ensure compliance with industry standards.
- Collaborated with management to develop training programs for new hires and existing staff.
- Led safety meetings promoting best practices and fostering a culture of workplace safety.
- Achieved consistent quality standards, ensuring all products met or exceeded company specifications.
- Reduced downtime with proactive maintenance scheduling and equipment monitoring.
- Implemented lean manufacturing principles, leading to significant reductions in waste and downtime.
- Improved production efficiency by implementing streamlined processes and procedures for machine operation.
- Collaborated with other departments to identify areas of improvement and implement solutions for increased productivity.
- Increased overall equipment effectiveness through regular assessments and adjustments of machinery settings.
- Streamlined communication between shifts, ensuring smooth handovers and avoiding unnecessary delays in production activities.
- Troubleshot equipment malfunctions swiftly, minimizing interruptions to production schedules.
- Promoted a safe working environment by enforcing strict adherence to safety policies and procedures.
- Played an active role in continuous improvement initiatives within the company, contributing valuable insights based on expertise in machine operation supervision.
Owner/Operator
Nantucket Concrete
2001 - 2005
- Managed daily operations, ensuring efficient project execution and timely delivery of services.
- Developed strong client relationships, driving repeat business through exceptional customer service.
- Oversaw team performance, providing mentorship and training to enhance skill sets and productivity.
- Implemented quality control measures, improving product standards and reducing material waste.
- Coordinated logistics for concrete deliveries, optimizing routes for cost-effective operations.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Concrete Foreman
Minihan Concrete
07.1994 - 07.2000
- Supervised concrete pouring and finishing operations, ensuring quality and adherence to specifications.
- Coordinated daily work schedules for crew members, optimizing workflow efficiency and resource allocation.
- Monitored safety protocols and ensured compliance with industry standards on job sites.
- Trained new employees on equipment use, safety practices, and operational procedures.
- Collaborated with project managers to assess project timelines and deliverables for concrete installations.
- Conducted regular inspections of tools and machinery, maintaining equipment in optimal working condition.
- Implemented process improvements that enhanced productivity and reduced material waste on-site.
- Resolved conflicts among team members, fostering a positive work environment focused on collaboration and performance.
- Met with engineers to plan layouts and timeframes for jobs.
- Poured and laid concrete for Number projects.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Mentored junior crew members, providing hands-on guidance in various concrete techniques and reinforcing their knowledge of industry standards.
- Adapted concrete pouring and mixing plans to daily weather and climate.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Set wood and other forming materials to prepare for concrete pours.
- Excelled at problem-solving during unexpected situations, applying critical thinking skills to address issues promptly and efficiently without compromising safety or quality.
- Demolished and repaired old concrete surfaces.
- Delivered high-quality concrete workmanship by consistently adhering to blueprints and specifications.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Established strong relationships with suppliers, ensuring timely delivery of materials at competitive prices.
- Cultivated a positive work atmosphere by fostering open communication, teamwork, and mutual respect among crew members, leading to higher overall morale and job satisfaction.
- Ensured timely project completion through effective delegation of tasks and close monitoring of progress.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
Education
High School Diploma - Marketing Management
Schenectady High School
Schenectady, NY06.1994
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Processes and procedures
- Operations management
- Process improvement
- Safety protocols
- Task delegation
- Quality control
- Documentation and reporting
Timeline
Supervisor
Pilot Corp - Pilot Travel Centers
07.2024 - Current
Machine Operator Supervisor
Polar Corp - Adirondack Beverages - Teamsters 294
04.2012 - 12.2023
Concrete Foreman
Minihan Concrete
07.1994 - 07.2000
Owner/Operator
Nantucket Concrete
2001 - 2005
High School Diploma - Marketing Management
Schenectady High School