Dennis Spencer

Responsible for all Front of House operations including all guest satisfaction metrics, alcohol metrics and responsible service of alcohol.

Led a charge to gain a steady increase in overall guest satisfaction level by improving overall staff morale, training quality, cleanliness and efficiency.

Improved profits with a lower draft beer variance by retraining the bar staff on the proper pour and troubleshooting tips.

Lowered turnover with a focus on proper training, positive work culture and rewarding team members for outstanding performance.

Improved cleanliness by rolling out a consistent and comprehensive daily and weekly cleaning plan that vastly improved the visual of the dining room and bar area.

Monitored and motivated a staff of over 30 people.

Responsible for all areas of operations with a focus on guest satisfaction, a positive work environment and profits.

Fostered a positive work culture that led to improved results in guest satisfaction, training and employee retention.

Awarded a trip to Las Vegas in 2022 for finishing top in Cincinnati market in overall scorecard.

Focusing on cleanliness awarded with two gold Ecosure visits in 2022.

Hired, trained and managed a staff of over 30 people ensuring everyone was well informed and valued for their role.

Successfully lowered the food cost percentage numerous periods in a row to achieve maximum profitability and bonus potential for the entire management team.
Forged solid relationships with the community by ensuring I spent maximum time in the dining room connecting with every guest.
Setting a high standard for staff morale on a daily basis by infusing consistent positive energy into every shift.
Restructured and managed a training program to ensure every employee had the best chance to succeed.

Successfully raised the cleanliness standards by achieving numerous gold cleanliness awards from Steritec.

Raised the food quality and customer satisfaction scores to maintain a top rating in the region three periods in a row.

Developed two staff members into a key employee role.

Responsible for the entire process of hiring, interviewing and training all new staff during my time with company.

Administered payroll, completed full store inventories and responsible for all alcohol and produce orders.

Reduced employee turnover by 20% with a more detailed training program and boosting staff morale.

Developed two hourly employees into supervisor positions.

Raised Ziosk customer satisfaction reviews three months in a row by focusing on steps of service, menu knowledge and up selling.

Vastly improved cleanliness levels in all areas by implementing a detailed daily cleaning schedule.

Developed and promoted a culture of teamwork and positive energy throughout the entire staff.

Responsible for writing the schedules for all departments.

Raised OSAT customer review scores into the top five in the company that included over forty stores.

Developed a social media presence that led to an increase in sales.

Reduced costs by 5% with tighter inventory and labor control.

Led the server training process for three store openings.

Revamped the training program that was ultimately used in several other stores across the company.

Responsible for the entire server training process at my home store that led to an increase in check average, guest feedback scores and sales.

Maintained a high standard in all areas that led to my promotion into management.

Maintained a high standard of customer service.

High skilled in anticipating, identifying and fulfilling guest needs.

Dedicated to ensuring customer satisfaction.

Success multitasking while remaining professional and courteous in a fast-paced environment.

Assisted in training new employees.

Successful in a high volume restaurant winning many company wide sales contests.

Won 2008 Employee of the year at my home store.

Maintained a high standard for the entire staff in cleanliness, menu knowledge and service steps.

Developed a large amount of regular customers that visited often.