Dennis Stanley

• Achieved consistently high customer scores due to exceptional service.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Utilized GPS navigation systems to ensure timely arrival at destinations.
• Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
• Offered riders information about local attractions and restaurants.
• Recognized by management for providing exceptional customer service.

• Serviced a client base of approximately 50 garden supply store accounts weekly and biweekly.
• Duties included but not limited to order placement, annual display setup, inventory control, returns and promotional sales.
• Attended trade shows and conferences as a representative of the company
• Identified opportunities for growth by developing a thorough understanding of clients needs to better upsell and cross-sell merchandise.
• Built and maintained productive relationships with customers and internal partners.
• Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
• Developed successful customer relationships and quickly resolved service requests to increase sales.

• Prospected potential as well as current non-paying clients in the contractor industry on the benefits of purchasing advertising space on Angie’s List.
• Generated new business through activities such as cold calling, contacting leads and pursuing referrals.
• Worked hand in hand with new clients as their initial point of contact and advanced them into the onboarding process to build personal and long-lasting relationships.
• Had a retention rate of over 90% and made an average of over 100 cold calls per day.
• Worked with other team members to drive sales in order to expand their client base as well.

• Served as first point of contact for incoming technical service calls and emails.
• Delivered local and remote Tier 1 IT support for software to company personnel.
• Worked with internal teams to deliver accurate information to customers and service accounts.
• Provided technical support to customers over the phone and via email.
• Provided basic instruction to customers regarding the use of specific software applications.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Tier II Resolution Manager Specialist Customer Care Representative

• Provided offline support for special requests for Customer Service for CVS/Caremark members processing prescriptions and inquiries within strict government regulations and timelines.
• Achieved Customer Care Rep II status in less than 2 years.
• Assisted the Specialty Pharmacy Dept. setting up new accounts for patients making direct contact with the physician's offices verifying prescriptions. for Rheumatoid Arthritis, Multiple Sclerosis, Oncology and HIV medications.
• Resolved customer complaints through active listening or escalating for advanced support.
• Worked with internal teams to deliver accurate information to customers.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.