Dennis Steward
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager of Ramp Operations (Allegiant Airlines)
Worldwide Flight Services
02.2025 - Current
- Build and maintain strong relationships with Airport authorities and participate actively in the airport community
- Ensure the account operates per contract terms and service levels
- Manage attendance records, ensure staffing coverage, and control labor
- Supervise staff, delegate tasks, and create succession plans for leadership team development
- Clarify and implement the site-specific safety and security program
- Uphold fairness, equity, and respect in interactions with employees, customers, vendors and third parties
Manager of Guest Services and Operations
Spirit Airlines
06.2022 - 02.2025
- Managed daily operations to ensure seamless service delivery to enhance the Guest Experience.
- Led a team, driving performance and operational efficiency while focusing on team development, process improvements and Social Intelligence.
- Enhanced service standards by identifying areas for improvement and implementing actionable strategies and utilizing advanced disciplines.
- Developed and maintained relationships with internal and external stakeholders, being accountable and transparent across all functions.
- Spearheaded communication efforts across teams to optimize performance and achieve organizational goals and being profitable.
Manager of Operations
Southwest Airlines
Nashville, USA
05.2021 - 05.2022
- Provided leadership to a diverse team, setting goals, providing coaching, and monitoring progress to drive performance.
- Exceeded operational goals through effective decision-making and team collaboration.
- Managed workforce utilization to maximize efficiency and reduce unnecessary costs.
- Maintained strong relationships with customers and stakeholders, ensuring adherence to company policies and service standards.
Leadership Development Program (ELDP)
Southwest Airlines
Kansas City, USA
09.2018 - 04.2021
- Managed key operational functions, including logistics, resource allocation, and quality control, to support smooth operations.
- Ensured compliance with company policies and contributed to achieving team and organizational objectives.
Education
Certificate - Business Administration, Concentration in Project Management
Mount San Antonio College
Walnut, CACertificate - Psychology and Social Behavior
Chaffey College
Alta Loma, CABusiness Studies - Concentration in Supply Chain Management
United States Army Active/Reserve
Fort Sill, OKSkills
- Leadership & Team Building
- Operational Efficiency & Process Improvement
- Strategic Planning & Execution
- Resource Management & Cost Control
- Employee Training & Development
- Conflict Resolution & Mediation
- Strong Communication & Interpersonal Skills
- Change Management & Adaptability
- Operational efficiency
- Performance management
- Process improvement
Timeline
Manager of Ramp Operations (Allegiant Airlines)
Worldwide Flight Services
02.2025 - Current
Manager of Guest Services and Operations
Spirit Airlines
06.2022 - 02.2025
Manager of Operations
Southwest Airlines
05.2021 - 05.2022
Leadership Development Program (ELDP)
Southwest Airlines
09.2018 - 04.2021
Certificate - Business Administration, Concentration in Project Management
Mount San Antonio College
Certificate - Psychology and Social Behavior
Chaffey College
Business Studies - Concentration in Supply Chain Management
United States Army Active/Reserve
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