Field Service Representative
DENNIS TAN-TORRES
Opus Inspecitions
Fullerton,CA
11
years of professional experience
1
Certification
Customer-focused technical professional with experience in field inspections, service coordination, and equipment repair support. Skilled in calibrating tools, solving issues quickly, and documenting service results. Brings strong customer training and service reporting skills to improve client satisfaction and job quality.
Work History
Field Service Representative
4 Years 6 Months- Coordinated service visits to ensure customer satisfaction and timely support.
- Applied troubleshooting techniques to effectively identify and resolve technical issues, minimizing downtime for clients.
- Trained customers on equipment operation post-repair to enhance user confidence and equipment utilization.
- Inspected client sites for Opus Inspections field service work.
- Prepared inspection tools by calibrating equipment before field assignments.
- Recorded inspection results in company service reports.
- Applied troubleshooting techniques to effectively identify and resolve technical issues, minimizing downtime for clients. to resolve issue.
Parts and Sales Manager
8 Years 6 Months- Led AutoZone sales floor teams, supporting parts sales, service, and customer needs.
- Managed sales plans, aligning merchandising and inventory procedures to enhance sales effectiveness.
- Analyzed sales trends to optimize staffing levels for improved store coverage.
- Managed daily operations of sales department, including supervision of staff members.
- Trained associates on product knowledge, upselling, and customer service standards.
- Delivered technical support to customers, addressing inquiries about product features and enhancing customer satisfaction.
- Resolved customer concerns with clear communication and store policy guidance.
- Coached team members on battery, brake, and fluid product recommendations.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Education
Bachelor of Science - Electrical Engineering
Skills
Field inspections
Equipment calibration
Troubleshooting techniques
Technical troubleshooting
Technical repair
Diagnostics
Dynamometer operation
Schematics
Blueprint reading
Service reporting
Field service sales
Customer training
Customer service
BAR 97 software
Mechanical knowledge
Certification
- UNITED STATES MARINES CORPS
Timeline
Field Service Representative
Opus Inspecitions
11.2021 - 05.2026Read More
Parts and Sales Manager
Autozone
02.2015 - 08.2023Read More
ITT Technical Institute
Bachelor of Science from Electrical Engineering
Read More