Summary
Overview
Work History
Education
Skills
Accomplishments
Tennis
Additional Information
Languages
Timeline
Generic

Dennis Teubert

New Haven,CT

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience

Work History

Dishwasher

Bobby V's Sports
06.2021 - 01.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Associate

ManpowerGroup
05.2015 - 07.2018
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.

Help Desk Support Specialist

Holland & Knight
03.2017 - 04.2018
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
  • Streamlined help desk processes for quicker response times to support requests.

Mover

Junk Luggers
09.2011 - 02.2014
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
  • Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
  • Contributed to positive company reputation by providing exceptional customer service at all times.
  • Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.

Barista Trainer

Starbucks
11.2010 - 04.2013
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Associate of Arts - Engineering Option

Norwalk Community College
Norwalk, CT

High School Diploma -

The Academy Of Information Technology
Stamford, CT
06.2010

Skills

  • Strong Work Ethic
  • Cleaning and sanitizing
  • Punctuality
  • Efficient cleaning
  • Team Management
  • Complaint resolution
  • Retail store support
  • Call center experience
  • Account Management
  • Data Management
  • Training development aptitude
  • Administrative Support
  • Report Preparation
  • Technical Support
  • Order Fulfillment
  • CRM software expertise
  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Sales process
  • Networking
  • Sales strategy development
  • Sales Presentations
  • Objection handling
  • Product description

Accomplishments

  • Secured more than $[2000] in annual sponsorship contracts. By participating with Michael J Fox Foundation. TEAM FOX

Tennis

I love playing this type of game. I love the compeition. 

Additional Information

Very enthusiastic candidate for working opportunities. Learning to adapt and display understanding of business and organized in orderly fashion. Tech-savvy and opportunist. I look forward to challenges and delegate in assertive way.

Languages

Russian
Limited Working
English
Full Professional

Timeline

Dishwasher

Bobby V's Sports
06.2021 - 01.2022

Help Desk Support Specialist

Holland & Knight
03.2017 - 04.2018

Associate

ManpowerGroup
05.2015 - 07.2018

Mover

Junk Luggers
09.2011 - 02.2014

Barista Trainer

Starbucks
11.2010 - 04.2013

Associate of Arts - Engineering Option

Norwalk Community College

High School Diploma -

The Academy Of Information Technology

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Dennis Teubert