Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Hi, I’m

Dennis Thompson Jr

Columbus,IN
Rule No. 1: Never lose money. Rule No. 2: Never forget rule No.1
Warren Buffett
Dennis Thompson Jr

Summary

Versatile Shift Manager with a proven track record at Burger King for enhancing customer loyalty through exceptional service and dispute resolution. Skilled in cash handling and employee training, I excel in high-pressure environments, boosting team performance and customer satisfaction. My approach fosters positive relationships, driving significant improvements in retention and feedback.

Overview

20
years of professional experience

Work History

Burger King

Shift Manager
09.2017 - 10.2022

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Family Dollar

Shift Manager
08.2007 - 10.2016

Job overview

  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Chesapeake Bagel Bakery

Customer Service Representative
02.2003 - 10.2006

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Duval High School
Lanham, MD

Diploma from General Studies
05.2002

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Staff Motivation
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Relationship Building

Timeline

Shift Manager

Burger King
09.2017 - 10.2022

Shift Manager

Family Dollar
08.2007 - 10.2016

Customer Service Representative

Chesapeake Bagel Bakery
02.2003 - 10.2006

Duval High School

Diploma from General Studies

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybridRemote

Important To Me

Company CultureFlexible work hoursHealthcare benefitsCareer advancement4-day work weekPaid time off

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Dennis Thompson Jr