Dennis VanNoy
Manager
Sarye,PA
Summary
A seasoned Manager with a proven track record at Mavis Tire, I excel in team leadership and customer relationship management. By fostering high-performing teams and enhancing customer satisfaction, I significantly improved service delivery and operational efficiency. My expertise in inventory management and conflict resolution drives organizational success, showcasing a unique blend of strategic and interpersonal skills.
Overview
14
14
years of professional experience
Education
Diploma - General Studies
Troy High School
Troy, PA06.1980
Work History
Manager
Mavis Tire
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager
Monro
07.2011 - 08.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Relationship building
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Negotiation
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Problem resolution
- Positive attitude
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Hiring and training
- Customer relationship management
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
Timeline
Manager
Mavis Tire
09.2018 - Current
Manager
Monro
07.2011 - 08.2018
Diploma - General Studies
Troy High School
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