Dennis Walker, Jr.
Fayetteville,USA
Summary
Detail-oriented and reliable worker with experience in scheduling and customer service. Proficient in typing accurately, proper grammar, and attention to detail. Skilled in greeting and assisting patients while maintaining a positive demeanor. Demonstrates strong problem-solving abilities, proactively identifying issues, preventing recurrence, and contributing to workflow improvements in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Retail Associate
VCS Canteen
08.2024 - Current
- Mastering the cash register, restocking and maintaining the inventory, and ringing up purchases.
- Trained new staff on store procedures and customer engagement techniques.
- Greeting and Assisting Veterans with their needs, and concerns.
Team Lead
SEJ Services
06.2023 - 08.2024
- Housekeeping team lead. Oversight of inventory and control of the night shift cleaning crew. Sanitation over all areas of the VA Hospital and responsible for the cleanliness involving the bathrooms and rooms of patients.
Retail Associate
Express Outlet
04.2023 - 06.2023
- Cashier at the front register. Handling money and shipping merchandise within the Express Outlet.
Tire Unloader
Elite Resources
02.2023 - 04.2023
- Unloading tires from the back of a semi truck or a box truck. Very physically demanding, and a goal oriented position
Phone Advisor
Kelly Connect
11.2022 - 03.2023
- Customer service for Apple, Kelly connect is Apple support phone calls. Responsible for greeting customers and receiving information in order to proceed with any sort of troubleshooting. Efficient in typing, problem solving, and technical support. Also proficient in scheduling appointments for Apple Customers. Support all Apple products and supports all customers with their individual issues.
Ramp Agent
Delta Airlines
02.2022 - 12.2022
- Loading and unloading bags from an aircraft
Stock Lead
Ross Dress for Less
08.2020 - 12.2021
- Leading stockroom, unloading trucks and stocking merchandise
Education
High School Diploma -
Fayetteville State University
01-2021
Skills
- Reliability
- High-speed and accurate typing
- Customer engagement
- Problem solving and Issue Resolution
- Positive and engaging demeanor
- Customer service and patient communication
- Team collaboration with staff and supervisors
- Time management and Organizational skills
- Professional Communication (written and verbal)
- Adaptability in high-volume healthcare environments
Languages
English
Professional Working
Timeline
Retail Associate
VCS Canteen
08.2024 - Current
Team Lead
SEJ Services
06.2023 - 08.2024
Retail Associate
Express Outlet
04.2023 - 06.2023
Tire Unloader
Elite Resources
02.2023 - 04.2023
Phone Advisor
Kelly Connect
11.2022 - 03.2023
Ramp Agent
Delta Airlines
02.2022 - 12.2022
Stock Lead
Ross Dress for Less
08.2020 - 12.2021
High School Diploma -
Fayetteville State University