Dennis wicker
Prairieville,LA
Summary
Adept Bulk Tanker Driver known for exceptional hazardous materials handling and customer service skills. Achieved a flawless safety record, enhancing compliance and efficiency. Proven ability to establish strong customer relations, leading to increased satisfaction and loyalty. Expert in safety compliance and communication, consistently exceeding employer expectations.
Overview
17
17
years of professional experience
Work History
Bulk Tanker Driver
Airgas
11.2014 - Current
- Safely load, deliver and unload cylinders containing compressed gases to customer locations. Deliver compressed gas cylinders to external and internal customer sites. Record deliveries and pick-ups on a load manifest and obtain signatures from customers for receipt purposes. Collect empty cylinders or rejected or unsold merchandise. Return empty cylinders to either a plant or branch location for refilling.
- Establish and maintain good customer relations. Listen to and help resolve service inquiries and complaints.
- Provide timely communication back to manager or to the customer’s assigned Airgas sales associate regarding any changes or issues experienced by the customer.
- Maintain load manifests and all required vehicle documents by ensuring they are properly completed and reconciled with truck counts and shipping documents before and after deliveries. Ensure that vehicle manifests, vehicle placards, cylinder labeling and load nesting and strapping at all times comply with Airgas safety procedures.
- Perform pre-trip and post-trip vehicle inspections documenting deficiencies; ensure all safety items are in good working order.
Driver
AAA Cooper Transportation
10.2012 - 11.2014
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Warehouse Foreman
Connector Specialist
04.2010 - 11.2012
- Created and enforced detailed organization processes to increase quality and service standards.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Oversaw daily operations and shipping and handling processes.
Production Technician
SGS Petroleum Service
08.2007 - 07.2010
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
Education
CDL - Transportation And Materials Moving
Diesel Driving Academy
Baton Rouge, LA12.2010
Associate Of Business Administration - Business Management
Baton Rouge Community College
Baton Rouge, LA12.2008
Skills
- Commercial driver's license
- Heavy Equipment Operation
- Hazardous Materials Handling
- Safe Driving Practices
- Safety Compliance
- Hazardous Materials
- Customer Service
- Paperwork preparation
- TWIC Card Holder
- Excellent communication skills
- Hardworking, Diligent and Consistent
Timeline
Bulk Tanker Driver
Airgas
11.2014 - Current
Driver
AAA Cooper Transportation
10.2012 - 11.2014
Warehouse Foreman
Connector Specialist
04.2010 - 11.2012
Production Technician
SGS Petroleum Service
08.2007 - 07.2010
CDL - Transportation And Materials Moving
Diesel Driving Academy
Associate Of Business Administration - Business Management
Baton Rouge Community College
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