Summary
Overview
Work History
Education
Skills
Timeline
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Dennis Wilkinson

Akron,OH

Summary

Dynamic leader with proven expertise in enhancing customer satisfaction and streamlining operations at McCourt Marketing Group. Excelled in mentoring teams and optimizing inventory accuracy, significantly boosting efficiency. Skilled in shipping, receiving, and after-sales support, adept at turning challenges into opportunities for business growth.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

35
35
years of professional experience

Work History

Service Manager

McCourt Marketing Group
09.1996 - 10.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Warehouse Manager

McCourt Marketing Group
06.1989 - 09.1996
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.

Education

High School Diploma -

Kenmore High
Akron, OH
06-1978

Skills

  • Customer satisfaction measurement
  • Upselling
  • Conflict Resolution
  • Problem-solving abilities

Timeline

Service Manager

McCourt Marketing Group
09.1996 - 10.2024

Warehouse Manager

McCourt Marketing Group
06.1989 - 09.1996

High School Diploma -

Kenmore High

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Dennis Wilkinson