Dennis Williams
Plattsburgh
Summary
Dynamic IT Support Engineer with a proven track record at Wilmar Africa Ltd, excelling in hardware configuration and network troubleshooting. Successfully optimized system performance and enhanced documentation processes, fostering team collaboration. Adept at CCTV installation and access control, demonstrating strong decision-making skills to address technical challenges efficiently.
Overview
8
8
years of professional experience
Work History
IT Support Engineer
Wilmar Africa Ltd
05.2015 - 04.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Install,maintain and monitor CCTV and access control doors.
- Installing network infrastructure for new projects and offices.
Education
No Degree - Business Information Technology
IPMC
GhanaHigh School Diploma -
St Augustine's College
Ghana, Capecoast06-2007
Skills
- Hardware configuration
- Operating systems
- Network troubleshooting
- System maintenance
- Technical documentation
- CCTV installation
- Access control
- Inventory management
- Team collaboration
- Time management
- Desktop support
- Microsoft outlook
- Decision-making
- Data entry
Languages
English
Professional Working
Timeline
IT Support Engineer
Wilmar Africa Ltd
05.2015 - 04.2023
No Degree - Business Information Technology
IPMC
High School Diploma -
St Augustine's College
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