Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dennis Willingham

Aubrey,TX

Summary

Seasoned Customer Service Manager with 8 years of experience in client relations, account management, and renewals. Proficient in invoicing, fostering service excellence, and driving team performance. Seeking a Customer Service role to leverage expertise in client satisfaction and operational efficiency. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.

Overview

9
9
years of professional experience

Work History

Picker and Packer

Amazon
Dallas, TX
01.2019 - Current
  • Followed safety guidelines when operating equipment.
  • Assisted in loading and unloading containers from overseas shipments into warehouse storage areas.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Inspected products for damage or defects before packing.
  • Identified and reported any inventory discrepancies.
  • Collaborate effectively within a team setting to accomplish tasks and meet organizational deadlines, demonstrating strong organizational
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • My position is an order builder, to pick cases on rd pallets a mixed pallets take orders on headset tag the orders, a stage them in the loading area. Working in freezers, I also operate a forklift and make pre-orders and half pallets for the much larger orders.
    Counting each item, replenishing each product, returning once finished, checking off each product on the list, and loading them onto each trailer.

Assistant Store Manager

Walmart
Fort Lauderdale, FL
03.2017 - 03.2020
  • Managed the creation of weekly associate schedules, aligning staff allocation with anticipated customer flow to maintain operational efficiency
  • Assessed and addressed associate training needs, facilitating a supportive environment for skill development and performance improvement
  • Coordinated daily retail operations, ensuring adherence to company objectives and maintaining a customer-focused store atmosphere

Customer Service Representative

iQor
Pompano Beach, FL
01.2016 - 01.2018
  • Resolved customer inquiries by effectively determining the status of work orders through chat support, ensuring timely and accurate information dissemination
  • Enhanced customer satisfaction by skillfully identifying needs and presenting tailored solutions through proactive questioning and engagement
  • Managed order processing by creating new work orders, placing orders, and tracking shipments, contributing to a streamlined equipment delivery process

Education

Associate's - Business

Florida Career College
Lauderdale Lakes, FL
01-2018

Skills

  • Leadership
  • Management
  • Analysis Skills
  • Customer Service
  • Communication Skills
  • Presentation Skills
  • Time Management
  • Organizational Skills
  • Account Management
  • Client Onboarding
  • Effective communication
  • Palletizing
  • Hand-eye coordination
  • Barcode scanning
  • Safety protocols
  • Payment Follow-ups
  • Upselling
  • Inventory management
  • Forklift operation
  • Order picking
  • Product inspection
  • Safety compliance
  • Team collaboration
  • Customer service
  • Time management
  • Problem solving

Timeline

Picker and Packer

Amazon
01.2019 - Current

Assistant Store Manager

Walmart
03.2017 - 03.2020

Customer Service Representative

iQor
01.2016 - 01.2018

Associate's - Business

Florida Career College

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Dennis Willingham